Customer Support

• Deliver personalized support by understanding customer needs and offering tailored solutions within the scope of Northwestern Mutual's products and services
• Handle both basic and intermediate (semi-complex) inquiries with a clear understanding of our insurance, investment, or related financial products
• Efficiently navigate multiple proprietary and standard software applications to process requests with exceptional attention to detail and accuracy
• Develop professional and empathetic relationships with clients and Financial Advisors
• Embrace change in a dynamic environment and actively contribute ideas for process enhancements

Customer Service Rep

Internal Customer Support Coordinator

Customer Service Representative

Customer Service Representative

Customer Service Lead