Northwestern Medicine

ServiceNow

• Keeps assigned application systems and associated software operational
• Works with Technical Analysts and IS Team/Project Leads to monitor, analyze, and plan upgrades
• Provides support including identifying and implementing best practice standards

Technical Analyst, ITSM Generalist, Business Analyst – ServiceNow

Business Analyst

• Demonstrate ability to fulfill responsibilities of the Business Analyst Associate
• Identify and document emerging business requirements
• Intelligently question business partner and knowledge worker preferences to identify unique value drivers
• Properly prioritizes business lines and enterprise demands
• Accurately translates business requirements into functionality
• Manages requirements to meet performance expectations
• Understands industry-specific trends that impact the organization
• Clearly articulates benefits in business language
• Manage ambiguity and create accurate project effort estimates
• Accurately quantifies project-specific risks through the development lifecycle
• Identifies solution interdependencies
• Stays abreast of and creates awareness of technology developments related to business requirements
• Identify commonalities and suggests a consistent approach across projects in the absence of standards
• Guide team decision making
• Provide stakeholders with accurate view of challenges
• Effectively navigate conflict between multiple stakeholders
• Shares best practices, process, and environmental knowledge

Support Engineer

• providing analytic support for organizational priorities
• monitoring issues that arise on a daily basis
• supporting end users with requests, training/education, and other items
• working with Analytics Associates and Analytics Consultants to troubleshoot problems/concerns

Analytics Support Analyst

Analyst

• Develops skills necessary to support assigned services and systems while learning the integration and interaction of all supported services and systems.
• Monitors the production issue queue and resolves issues while maintaining our Customer Service Level Agreements.
• Executes project tasks as assigned under the direction of the IS Manager, Team Lead, or Senior IS Application Analyst, and executes routine support with assistance.
• Adheres to and enhances quality assurance standards, systems development and delivery methodologies.
• Contributes to ongoing process to integrate end users requests with software functionality.
• Contributes to analysis and recommendations relating to application build and functionality of systems to ensure reliability for current and/or future use.
• Develops diagnostic skills and expertise to assist with problem determination and solution across the assigned NMHC distributed system IS environment.
• Participates in on call rotation.

Application Analyst Associate

Compliance

• Participate in IS disaster response/crisis management activities in compliance with the IS Disaster Recovery (DR) policy
• Help provide and coordinate disaster preparedness training with respect to the organization’s information technologies
• Support, implement and maintain policies, procedures, and programs for ensuring the integrity and recoverability of company data, databases, information systems, and technology
• Maintain contingency and DR plans for central and distributed systems and networks to maintain operations during downtime and/or major disasters
• Identify and make recommendations regarding critical points of failure
• Exercise test plans with various operational and support groups in IS

Disaster Recovery Business Continuity Analyst, GRC

Analytics Engineer

• effective analysis is only possible with good data - be an advocate of data accessibility, accuracy and quality
• find data nuggets, trends and other analytical goodies that help support our mission, vision, and values and advance our department as a whole
• collaboration is key - come prepared to work with a diverse cross-section of technical and business professionals
• responsible for delivering data warehouse and analytic solutions by writing ETL packages, developing visualizations, performing data and statistical analyses, and administering systems to deliver information to the health system
• serves as a functional and content expert of pipelines to synthesize raw data into actionable information
• applies knowledge of relational database skills including advanced SQL knowledge
• assists with the design and development of information delivery components including dashboards, reports, and cubes
• evaluates data quality and interprets results in a clear, concise manner
• develops documentation on requirements, decisions, design, modifications, and any associated maintenance
• owns analytics projects and is accountable for collaborating with the business to gather and execute on requirements, which exceed customer expectations
• works collaboratively with and supports multi-departments efforts and projects
• shares skills, experience, knowledge, and expertise with staff

Senior Analytics Developer

• Support and maintain assigned services and systems
• Works with team to monitor, analyze and plan upgrades
• Monitors the production issue queue and resolves issues while maintaining our Customer Service Level Agreements
• Executes project tasks as assigned
• Adheres to and enhances quality assurance standards, systems development and delivery methodologies
• Contributes to ongoing process to integrate end users requests with software functionality
• Analyzes and provides recommendations relating to application build and functionality of systems to ensure reliability for current and / or future use
• Demonstrates diagnostic skills and expertise to assist with problem determination and solution across the assigned NMHC distributed system IS environment
• Participates in on call rotation
• Contributes to the maintenance of application/technical documentation and architecture diagrams

Application Analyst, Epic Research

Medical Billing and Coding

• Follows ICD-10-CM Official Guidelines for Coding and Reporting
• Utilizes technical coding expertise to assign ICD-10-CM and/or CPT-4 codes
• Reviews the medical record thoroughly for appropriate diagnoses and procedures
• Interprets health record documentation using knowledge of anatomy, physiology, and clinical disease process
• Resolves specific Chargemaster NCCI or other outpatient edit claim failures

Outpatient Coder I, HB Coding

• Utilizes technical coding expertise to assign appropriate ICD-10-CM and CPT-4 codes to outpatient visit types
• Reviews the medical record thoroughly, utilizing all available documentation to code appropriate diagnoses and procedures
• Interprets health record documentation using knowledge of anatomy, physiology, clinical disease process, pharmacology, and medical terminology to report appropriate diagnoses and/or procedures
• Sends appropriate physician queries when required for documentation clarification
• Meets established minimum coding productivity (90%) and quality standards (95%) for each outpatient encounter type

Outpatient Coder II, HB Coding

• Develops proficient competence for assigned services and systems while grasping the integration and interaction of all supported services and systems
• Provides guidance and support for computing platforms and systems integration
• Actively participates in on-going processes to integrate end users requests with software functionality
• Contributes to analysis and recommendations relating to performance and/or capacity of systems to ensure reliability for current and/or future use
• Provides diagnostic skills and expertise to coordinate problem determination and resolution, with vendors and manufacturers, across the full range of NMHC distributed systems IT environment
• Responds thoroughly and promptly to customer needs as defined in conjunction with our customers
• Follows issues through to closure
• Includes all aspects of customers (NMHC technology users, IS team members, etc.)
• Works effectively in supporting the technical teams and customers with project and support activities
• Actively participates and communicates with the project teams
• Prepares and delivers effective support by seeking a thorough understanding of the team’s goals and objectives
• Understands the business and clinical processes at NMHC and the operational environments of assigned customers

Technical Analyst – CMDB, ITSM Generalist

Auditor

• Communicates with Leadership across the regions to develop educational programs that address the identified opportunities to improve clinical dashboard results
• Identifies strategic plans that will positively impact the clinical dashboard
• Through relationship development across the regions identifies and secure interdepartmental support and other resources necessary for successful origination and implementation of education strategy initiatives in order to achieve overall strategic targets
• Performs other audits as requested
• Analyzes dashboard and audit data to derive conclusions and construct action plans
• On boards new staff on coding protocols
• Develops teaching tools to promote quality outcomes