Senior Systems Engineer, ServiceNow

Northwestern Medicine

Senior Systems Engineer maintaining Northwestern Medicine’s healthcare IT infrastructure and ServiceNow systems. Ensuring reliable hardware, operating systems, connectivity, capacity, and system integration.

Posted 8/5/2026full-timeRemote • Illinois • 🇺🇸 United StatesSenior💰 $49 - $67 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in systems integration, server management, and network connectivity within the NMHC IT environment. Capable of analyzing business requirements, writing technical specifications, and providing technical leadership while ensuring system reliability and customer satisfaction.

Highest-signal resume keywords

Systems IntegrationServer/Distributed Systems ManagementTechnical LeadershipBusiness Requirements AnalysisOn-Call Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Systems IntegrationServer ManagementNetwork ConnectivityTechnical Specification WritingCapacity AnalysisPerformance AnalysisProject PlanningProblem DiagnosisSystem UpgradesLocal Area Network Standards

Soft Skills

Verbal CommunicationWritten CommunicationCustomer Relationship ManagementMentoring

Certifications & Qualifications

Bachelor's Degree in Computer Science

Industry Keywords

Healthcare IndustryNMHC IT EnvironmentTechnology PlanningVendor ManagementIS Knowledge Repository

Tech Stack

Tools & technologies

Distributed Systems

About the role

Key responsibilities & impact

Keep hardware systems, associated operating systems, and connectivity capabilities fully operational and integrated into the NMHC IT environment
Monitor, analyze, and plan upgrades to ensure adequate system capacity and availability
Provide technical leadership and support for computing systems and systems integration
Conduct and present performance and capacity analyses to assure system reliability
Diagnose and coordinate problem determination and resolution across the server/distributed systems environment, including vendors and manufacturers
Respond to customer needs, manage customer relationships, and follow issues through closure
Support application teams with project and support activities
Participate in project teams and communicate project goals and objectives
Determine strategy for system-to-network connectivity and interfacing
Review technology projects, analyze business requirements, recommend system changes, write technical specifications, and implement changes
Develop project plans, scopes, effort projections, schedules, and final plans with project managers
Establish and enforce local area network standards, policies, and procedures
Participate in long- and short-range technology planning
Integrate vendor, manufacturer, and subject-matter technical knowledge into NMHC
Mentor immediate team members and application team members
Contribute to the IS Knowledge Repository
Provide required on-call support

Requirements

What you’ll need

7+ years of experience in the core discipline
Excellent verbal and written communication skills
Bachelor's degree in computer science or a related field preferred
5+ years of experience in the core discipline in the healthcare industry preferred
Ability to provide on-call support
Ability to support computing systems, systems integration, server/distributed systems, and system-to-network connectivity
Ability to analyze business requirements, write technical specifications, and implement system changes
Broad working knowledge of NMHC IT server/distributed systems environment

Benefits

Comp & perks

Tuition reimbursement
Loan forgiveness
401(k) matching
Lifecycle benefits
Sign-on bonus may be offered for eligible employees
Benefits supporting physical, emotional, and financial well-being
Protection for unexpected life events
Remote work option