Application Analyst – Epic Cadence, Prelude, Grand Central

Northwestern Medicine

Application Analyst supporting Epic Cadence, Prelude, or Grand Central systems at Northwestern Medicine. Maintaining healthcare applications, resolving production issues, and contributing to upgrades and projects.

Posted 8/5/2026full-timeRemote • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $37 - $56 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in supporting and maintaining services and systems, with strong diagnostic skills for problem determination in a distributed system Information Services environment. Proficient in application and technical documentation, as well as architecture diagrams.

Highest-signal resume keywords

Problem Determination SkillsCustomer Service Level AgreementsApplication DocumentationSystem Upgrades PlanningOn-Call Rotation Participation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System MaintenanceService SupportProduction Issue ResolutionQuality Assurance StandardsSoftware Functionality IntegrationApplication AnalysisTechnical DocumentationArchitecture Diagrams

Certifications & Qualifications

Bachelor's Degree Preferred

Industry Keywords

Distributed SystemInformation ServicesCustomer Service

About the role

Key responsibilities & impact

Support and maintain assigned services and systems
Work with the team to monitor, analyze, and plan upgrades
Monitor the production issue queue and resolve issues while maintaining Customer Service Level Agreements
Execute assigned project tasks
Adhere to and enhance quality assurance standards, systems development, and delivery methodologies
Integrate end-user requests with software functionality
Analyze application build and system functionality and provide recommendations for current and future reliability
Provide diagnostic expertise for problem determination and solutions across the assigned NMHC distributed system Information Services environment
Participate in the on-call rotation
Maintain application and technical documentation and architecture diagrams

Requirements

What you’ll need

2–5 years of experience in the core discipline
Bachelor's degree preferred
Ability to support and maintain assigned services and systems
Ability to monitor, analyze, and plan system upgrades
Ability to resolve production issues while maintaining Customer Service Level Agreements
Diagnostic skills for problem determination and solution across a distributed system Information Services environment
Ability to participate in an on-call rotation
Knowledge of application and technical documentation and architecture diagrams

Benefits

Comp & perks

Tuition reimbursement
Loan forgiveness
401(k) matching
Lifecycle benefits
Benefits supporting physical, emotional, and financial well-being
Protection for unexpected life events
Potential sign-on bonus, subject to eligibility