Ops Coordinator, Patient Accounting
Northwestern Medicine
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $31 - $43 per hour
Job Level
Mid-LevelSenior
About the role
- Responsible for providing leadership and professional expertise or services by leveraging the knowledge and skills of Patient Accounting Billing & Follow-up staff.
- Maintain oversight for the timely resolution of all claim edits and management & reporting of candidates for bill.
- Outbound compliant bill submission, clinical documentation requirements, and any other communication required regarding claims ensuring timely filing of claims.
- Timely follow-up and collection of third-party payer receivables and tracking of third-party yields.
- Denials and Appeals management including root cause analysis to reduce/prevent future denials.
- Compliant follow-up correspondence to third-party payers regarding outstanding accounts receivables.
- Ensuring adherence to all regulatory billing requirements.
- Accounts receivable management (reimbursement due for services rendered).
- Serve as a subject matter expert for efforts to improve revenue cycle operational workflows.
- Effectively organize, schedule, and supervise staff to monitor billing and account follow-up activities.
- Assist in managing the administrative and operational objectives for billing and account Follow-Up.
Requirements
- Bachelor’s degree in an applicable field of study, or equivalent work experience.
- Minimum of five (5) years of progressive work experience with a call center, patient customer service, and/or self-pay collections with supervisory experience.
- Knowledge of hospital and physician base patient management and automated systems.
- Able to effectively supervise a team composed of direct and indirect reporting relationships.
- Ability to perform mathematical calculations.
- Excellent communication skills when dealing with patients, authorized guarantors, public, co-workers, and professional offices.
- Advanced knowledge of medical terminology, insurance plan payment practices and billing requirements.
- Extensive experience and knowledge of PC applications, including Microsoft Office and Excel.
- Knowledge of and detailed understanding of all negotiated agreements.
- High-level problem solving, analytical, and investigational skills.
- Excellent internal/external customer service skills.
- Excellent communication skills to include oral and written comprehension and expression.
Benefits
- Tuition reimbursement
- Loan forgiveness
- 401(k) matching
- Lifecycle benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
patient accountingbillingclaims managementdenials managementroot cause analysisaccounts receivable managementrevenue cycle managementmathematical calculationsmedical terminologyinsurance payment practices
Soft skills
leadershipsupervisory skillscommunication skillsproblem solvinganalytical skillsorganizational skillscustomer service skillsteam supervisionschedulingcompliance