Consistently meet productivity and quality standards in timely resolution of claim edits and reporting
Ensure timely filing of clean, complete, and accurate claims and outbound compliant claim submission
Timely follow-up and collection of third party payer receivables
Denials and appeals follow-up including root cause analysis and overturning denials for payment resolution
Compliant follow-up correspondence to third party payers (Statements, letters, e-mails, faxes, portal mail)
Support operations for third party accounts receivables across Managed Care, Commercial, Medicare, Medicaid, Workers Comp, Corporate Accounts, Research, and Specialty AR Accounts
Perform daily systematic reviews of work lists to complete accounts ready to be worked
Utilize government, commercial, and regulatory guidelines for collection of outstanding accounts
Recommend accounts for contractual or administrative write-off with justification and documentation
Practice HIPAA privacy standards and ensure patient health information privacy compliance
Contribute to department accounts receivable goals and identify process improvement opportunities
Follow NMHC policies, Departmental procedures, and regulatory rules (Joint Commission)
Utilize assigned menus/pathways in hospital mainframe and external software; report software/hardware problems
Participate in testing for assigned software applications and verify field integrity
Assist Patient Accounting Operational Coordinator and Team Lead with special projects and attend training/seminars as assigned
Requirements
High School diploma
One year related work experience or college degree
Ability to perform mathematical calculations
Basic knowledge of medical terminology and billing practices
Extensive experience and knowledge of PC applications, including Microsoft Office and Excel
Learn quickly and meet continuous timelines
Exhibit behaviors consistent with principles of excellent service
Knowledge of HIPAA standards
Call center, telephone work experience or cash collections experience (preferred)
Knowledge of Epic Systems (preferred)
Two (2) years progressive work experience in a hospital/physician billing or SBO environment (preferred)
Detail-oriented with good organizational skills
Strong time management skills and ability to manage multiple priorities
Flexibility to perform other tasks in a changing work environment
High-level problem solving, analytical, and investigational skills
Excellent internal/external customer service skills