Northwestern Medicine

Financial Assessor, Patient Accounting

Northwestern Medicine

full-time

Posted on:

Origin:  • 🇺🇸 United States • Illinois

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Salary

💰 $20 - $27 per hour

Job Level

Junior

About the role

  • Consistently meet productivity and quality standards in timely resolution of claim edits and reporting
  • Ensure timely filing of clean, complete, and accurate claims and outbound compliant claim submission
  • Timely follow-up and collection of third party payer receivables
  • Denials and appeals follow-up including root cause analysis and overturning denials for payment resolution
  • Compliant follow-up correspondence to third party payers (Statements, letters, e-mails, faxes, portal mail)
  • Support operations for third party accounts receivables across Managed Care, Commercial, Medicare, Medicaid, Workers Comp, Corporate Accounts, Research, and Specialty AR Accounts
  • Perform daily systematic reviews of work lists to complete accounts ready to be worked
  • Utilize government, commercial, and regulatory guidelines for collection of outstanding accounts
  • Recommend accounts for contractual or administrative write-off with justification and documentation
  • Practice HIPAA privacy standards and ensure patient health information privacy compliance
  • Contribute to department accounts receivable goals and identify process improvement opportunities
  • Follow NMHC policies, Departmental procedures, and regulatory rules (Joint Commission)
  • Utilize assigned menus/pathways in hospital mainframe and external software; report software/hardware problems
  • Participate in testing for assigned software applications and verify field integrity
  • Assist Patient Accounting Operational Coordinator and Team Lead with special projects and attend training/seminars as assigned

Requirements

  • High School diploma
  • One year related work experience or college degree
  • Ability to perform mathematical calculations
  • Basic knowledge of medical terminology and billing practices
  • Extensive experience and knowledge of PC applications, including Microsoft Office and Excel
  • Learn quickly and meet continuous timelines
  • Exhibit behaviors consistent with principles of excellent service
  • Knowledge of HIPAA standards
  • Call center, telephone work experience or cash collections experience (preferred)
  • Knowledge of Epic Systems (preferred)
  • Two (2) years progressive work experience in a hospital/physician billing or SBO environment (preferred)
  • Detail-oriented with good organizational skills
  • Strong time management skills and ability to manage multiple priorities
  • Flexibility to perform other tasks in a changing work environment
  • High-level problem solving, analytical, and investigational skills
  • Excellent internal/external customer service skills