EFT Processor II

Northwest Bank

EFT Processor II responsible for processing cardholder disputes and assisting Contact Center with inquiries. Ensuring compliance with regulations and providing exemplary customer service throughout the process.

Posted 7/28/2026full-timeWarren • Ohio, Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in processing cardholder disputes and ensuring compliance with Federal Regulations, particularly Regulation E and NACHA. Strong ability to provide customer service while investigating and escalating suspicious claims.

Highest-signal resume keywords

Cardholder Dispute ProcessingRegulation E ComplianceNACHA ComplianceMicrosoft Office ProficiencyCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Dispute InvestigationFraud Claim EscalationPolicy Adherence

Soft Skills

Exemplary Customer Service

Tools & Technologies

Microsoft Office Software

Certifications & Qualifications

Associate's Degree in Business AdministrationAssociate's Degree in Finance

Industry Keywords

Federal RegulationsContact Center Support

About the role

Key responsibilities & impact

Process incoming cardholder disputes
Assist Contact Center and branches via email and phone
Investigate and escalate suspicious or fraudulent claims
Ensure compliance with Federal Regulations for Regulation E and NACHA
Provide exemplary customer service

Requirements

What you’ll need

Associate's Degree in Business Administration/Finance preferred
Proficient in Microsoft Office Software
Ability to investigate and escalate suspicious claims according to established policies

Benefits

Comp & perks

Competitive compensation and benefits
Professional development opportunities