Loan Servicing Coordinator II

Northwest Bank

Loan Servicing Coordinator managing daily tasks for small business and commercial loans. Ensuring customer service excellence and compliance with regulations while meeting deadlines.

Posted 7/25/2026full-timeWarren • New York, Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in commercial and small business loan servicing, including loan set-up, funding, and compliance with regulatory standards. Proficient in customer service, loan documentation interpretation, and maintaining data integrity within loan servicing systems.

Highest-signal resume keywords

Commercial Loan ExperienceCustomer Service ExcellenceLoan Documentation KnowledgeRegulatory ComplianceGeneral Ledger Reconciliation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loan Set-UpLoan MaintenancePost-Closing ReviewLoan ModificationsPayoff TransactionsCollateral ManagementUCC ContinuationsData Integrity ComplianceLoan Servicing Support SystemsService Level Agreements

Soft Skills

Exemplary Customer ServiceTeam CollaborationCoaching and Mentoring

Tools & Technologies

Microsoft Office SoftwareCore Loan Servicing System

Industry Keywords

Small Business Administration (SBA) LoansCommercial LoansCredit PolicyLegal and Regulatory IssuesLoan Collateral Records

About the role

Key responsibilities & impact

Complete new loan set-up, funding, and post-closing review
Post loan transactions for all product types
Perform loan maintenance in the core system as needed or directed
Complete work to meet the established service level agreements and benchmarks
Prepare and process payoff quotes and payoff transactions
Respond to customer inquiries with exemplary customer service in the established timeframe
Process loan modifications
Review and quality check ARM Rate Notice Report adjustments to be made when necessary and correspondence sent to borrower
Monitor and reconcile reports as they apply to Small Business or Commercial Loans and perform follow up as necessary with internal and external business partners
Perform all post-closing servicing functions and tracking for Small Business Administration (SBA) guaranteed loans
Ensure total document and data integrity attributes to comply with CECL data points
Train new hires to ensure consistency and standardization in servicing commercial loans
Responsible for reconciliation of General Ledger accounts and daily balancing
Monitor collateral records
Ensure accurate lien position, including recording and releasing collateral within the established timeframe, escalating concerns to management
Prepare applicable release documents as needed
Establish and maintain loan collateral records in the core system
Process loan Line of Credit Renewals
Process the paid commercial loan report
Responsible for daily balancing and assisting with the reconciliation of General Ledger accounts
Research and process more complex UCC continuations
Provide support for testing new products and services
Manage and distribute all servicing workflows and services
Serve as point person for gathering audit data requested by management
Validate year end reporting
Provide back-up support to Collateral and Origination areas
Research and correct errors as applicable
Coach and mentor less experienced team members
Ensure accuracy while meeting the established service level agreements and benchmarks
Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
Work as part of a team
Work with on-site equipment

Requirements

What you’ll need

High school diploma or equivalent
Associate's degree in a related field
3-5 years of customer service experience
5-6 years of commercial or small business loan experience
Knowledge of commercial and small business loan products, credit policy, compliance and interpretation of legal and regulatory issues
Knowledge of loan documentation including the ability to read, interpret and make judgements from the documentation
Knowledge of appropriate loan servicing support systems

Benefits

Comp & perks

Additional bonus earning opportunities
Competitive compensation and benefits
Professional development opportunities