Resolution Analyst
Northwest Bank
full-time
Posted on:
Location Type: Office
Location: Warren • Ohio, Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Identify applicable laws and regulations related to complaints
- Perform research, investigation, negotiation, and resolution of customer appeals and grievances
- Assist in identifying root cause issues, meeting with product development teams and relaying customer complaints
- Document and maintain customer complaint inventory
- Communicate guidance to appropriate business units
- Prepare findings reports and executive summary reports
Requirements
- Bachelor's Degree in business or related degree
- 2 - 6 years of customer service and/or regulatory compliance business related experience
- Ability to establish effective working relationships among team members and participate in solving problems and making decisions
- Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
- Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
- Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
- Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
Benefits
- Competitive compensation and benefits
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
effective working relationshipsproblem solvingdecision makingclear communicationactive listeninginformation sharingfacilitating open exchange of ideasgoal settingtracking systemsanalytical processes
Certifications
Bachelor's Degree