Contract Support Specialist

NorthStar Memorial Group

Contract Support Specialist responsible for client satisfaction at NorthStar Memorial Group. Collaborating with teams to resolve issues and improve processes while focusing on quality growth.

Posted 4/16/2026full-timeHouston • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Confer with clients by telephone, in-person, or systems to provide information about process and procedure
Check to ensure that appropriate changes were made to resolve client issues
Retain records of client interactions, recording details of inquiries, complaints, or comments, as well as actions taken in the computer system
Resolve client requests and complaints, forwarding as necessary to the Contract Support Supervisor
Recommend improvements in processes to prevent future problems
Follow-up with clients and internal management to ensure the satisfactory resolution of customer-impacting issues
Handle escalated client concerns
Demonstrate knowledge on and follow compliance with policies and procedures per company and state guidelines
Complete learning and development courses to enhance knowledge and learning retention

Requirements

What you’ll need

High School Diploma or equivalent
2+ years of experience in a customer service role
Strong proficiency in basic algebra

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account NorthStar Memorial Group Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2004 ⚕️ Healthcare Insurance 🤝 Non-profit 🌍 Social Impact Healthcare Insurance
Non-profit
Social Impact NorthStar Memorial Group is a leading provider of funeral, cemetery, cremation, and memorialization services in the United States. With a commitment to service and compassion, NorthStar operates various unique locations dedicated to delivering exceptional care and support to families during their time of need. The company's mission emphasizes the importance of excellence and leadership in providing memorable and respectful services to honor loved ones. Contract Support Specialist 🔥 20 minutes ago 🏢 Houston – Onsite ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Confer with clients by telephone, in-person, or systems to provide information about process and procedure
Check to ensure that appropriate changes were made to resolve client issues
Retain records of client interactions, recording details of inquiries, complaints, or comments, as well as actions taken in the computer system
Resolve client requests and complaints, forwarding as necessary to the Contract Support Supervisor
Recommend improvements in processes to prevent future problems
Follow-up with clients and internal management to ensure the satisfactory resolution of customer-impacting issues
Handle escalated client concerns
Demonstrate knowledge on and follow compliance with policies and procedures per company and state guidelines
Complete learning and development courses to enhance knowledge and learning retention 🎯 Requirements
High School Diploma or equivalent
2+ years of experience in a customer service role
Strong proficiency in basic algebra Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Contact Center Support Rep – Day Shift 🔥 6 hours ago GXO Logistics, Inc. 10,000+ employees 🚗 Transport 🤝 B2B Website LinkedIn All Job Openings Customer Contact Center Support Representative handling inbound customer inquiries via phone, email, and chat. Assisting customers with issues and upselling additional items during calls. 🏢 Houston – Onsite ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required Customer Service Representative II 🔥 6 hours ago GXO Logistics, Inc. 10,000+ employees 🚗 Transport 🤝 B2B Website LinkedIn All Job Openings Customer Service Rep II in logistics handling orders and customer inquiries. Requires bilingual communication in English and French with a focus on customer satisfaction. 🏢 Houston – Onsite 💵 $20 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required 🗣️🇫🇷 French Required Customer Service Representative 🔥 6 hours ago GXO Logistics, Inc. 10,000+ employees 🚗 Transport 🤝 B2B Website LinkedIn All Job Openings Customer Service Representative at GXO Logistics processing orders and addressing customer needs to ensure satisfaction. Involves administrative tasks, communication with clients, and issue resolution. 🏢 Houston – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Service Representative 🔥 9 hours ago SBM - Website LinkedIn All Job Openings Customer Service Representative ensuring cleanliness and sanitation. Performing janitorial duties and collaborating with team for effective operations. 🏢 Houston – Onsite 💵 $22 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Financial Services Customer Service Coordinator 🕒 2 days ago HCU College of Science and Engineering 501 - 1000 📚 Education 🔬 Science Website LinkedIn All Job Openings Financial Services Customer Service Coordinator providing support on financial aid and billing processes for students and families at Houston Christian University. 🏢 Houston – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇪🇸 Spanish Required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

basic algebra

Soft Skills

client communicationproblem resolutionrecord keepingprocess improvementfollow-upescalation handlingcompliance knowledge

Certifications

High School Diploma