NorthStar Memorial Group

Contract Support Specialist

NorthStar Memorial Group

full-time

Posted on:

Location Type: Office

Location: Houston • Texas • United States

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About the role

  • Confer with clients by telephone, in-person, or systems to provide information about process and procedure
  • Check to ensure that appropriate changes were made to resolve client issues
  • Retain records of client interactions, recording details of inquiries, complaints, or comments, as well as actions taken in the computer system
  • Resolve client requests and complaints, forwarding as necessary to the Contract Support Supervisor
  • Recommend improvements in processes to prevent future problems
  • Follow-up with clients and internal management to ensure the satisfactory resolution of customer-impacting issues
  • Handle escalated client concerns
  • Demonstrate knowledge on and follow compliance with policies and procedures per company and state guidelines
  • Complete learning and development courses to enhance knowledge and learning retention

Requirements

  • High School Diploma or equivalent
  • 2+ years of experience in a customer service role
  • Strong proficiency in basic algebra
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
basic algebra
Soft Skills
client communicationproblem resolutionrecord keepingprocess improvementfollow-upescalation handlingcompliance knowledge
Certifications
High School Diploma