Business Case Technical Support
Fullsteam
LinuxSQL
IT Support Analyst – Helpdesk
NorthStar Anesthesia
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Provide a high level of technical customer support to office-based and remote employees by phone, email, or in-person
- Triage incoming IT support request tickets by solving or distributing them as needed
- Communicate effectively with other departments to ensure timely resolution of issues
- Use metrics, reporting, and communication to help ensure service level agreements are met
- Work closely with Network, Data Architecture, and Security teams to solve acute IT issues
- Solve IT endpoint hardware and software issues in a timely and courteous manner
- Prepare hardware for newly hired employees
- Provide A/V support for internal meetings
- Assist with the implementation and enforcement of IT security requirements
- Provide higher-level support for project objectives and system administration requirements
- Promote NorthStar Anesthesia’s Core Values and perform other duties as required
Requirements
- Bachelor's degree
- Minimum of 1-3 years in an IT-related field
- Customer-support experience required
- Proven experience supporting commonly-used IT hardware and software
- Excellent verbal and written communication skills
- Proven ability to provide courteous, concise technical support to employees
- Knowledge of Windows/Office Suite required
- Ability to analyze and solve complex problems
- Ability to adapt to changing organizational and operational needs
- Strong team player with ability to work across multiple functions and disciplines
- Skill in organization, prioritization, and attention to detail
- Regular and reliable in-office attendance at corporate office in Irving, TX
