Operations

• Own our entire technical infrastructure and systems landscape
• Manage everything from systems access and security tooling to office tech infrastructure and new tool evaluation
• Onboard new hires to all our technical systems
• Coordinate with our compliance vendor on security requirements
• Ensure VPN and other security policies are followed
• Determine our overall tooling/infrastructure strategy
• Evaluate and deploy new tools that make the team more effective
• Troubleshoot technical issues as they arise
• Build automation to eliminate repetitive work
• Juggle multiple concurrent projects while maintaining a high bar for security and user experience

TechOps

Operations Manager

Senior Planning & Operations Specialist

Director, Care Operations

Director, Operations Analytics – Workforce Optimization

Vice President, Delivery & Deployment Operations