Cloud Service Delivery Manager

Northern Trust

Cloud Service Delivery Manager leading operational performance and continuous improvement of enterprise cloud services. Responsible for stakeholder management and operational excellence in a hybrid environment.

Posted 7/30/2026full-timeChicago • Illinois • 🇺🇸 United StatesSeniorLead💰 $137,400 - $233,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing cloud operations and service delivery, ensuring compliance with governance and regulatory standards while driving continuous improvement initiatives. Proficient in leading cross-functional teams and fostering strong partnerships to enhance operational performance and reliability.

Highest-signal resume keywords

Cloud Operations ManagementSite Reliability Engineering (SRE)ITIL Service ManagementPublic Cloud Platforms (Azure, AWS, GCP)Incident and Problem Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cloud InfrastructureOperational Metrics and KPIsChange ManagementDisaster RecoveryAutomation PracticesService Level Agreements (SLAs)Service Level Objectives (SLOs)Operational Risk ManagementRoot Cause AnalysisCapacity Management

Soft Skills

Exceptional CommunicationStakeholder ManagementLeadershipCollaborationCustomer-Centric Culture

Certifications & Qualifications

Bachelor's Degree in Information TechnologyBachelor's Degree in Computer ScienceBachelor's Degree in Engineering

Industry Keywords

Cloud OperationsInfrastructure ServicesService DeliveryRegulatory ComplianceOperational Governance

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud Platform

About the role

Key responsibilities & impact

Own end-to-end delivery and operational performance of cloud infrastructure and platform services
Ensure services meet or exceed defined SLAs, SLOs, availability targets, and customer expectations
Lead operational governance reviews and service performance reporting with senior leadership
Monitor service health, capacity, utilization, and operational risks across cloud environments
Establish and maintain operational runbooks, service documentation, and support processes
Drive continuous improvement initiatives focused on stability, automation, resiliency, and operational efficiency
Lead root cause analysis efforts and ensure corrective actions are implemented for major incidents
Develop and track key operational metrics and KPIs
Champion Site Reliability Engineering (SRE) and DevOps practices to improve platform reliability
Identify opportunities to reduce technical debt and improve service quality
Serve as the escalation point for major incidents and service disruptions
Coordinate cross-functional teams during critical issue resolution activities
Lead problem management processes to identify recurring issues and implement permanent fixes
Ensure effective change management practices minimize operational risk and service disruption
Facilitate post-incident reviews and executive communications
Act as the primary interface between Cloud Operations and internal business stakeholders
Build strong partnerships with Engineering, Security, Architecture, Risk, Compliance, and Application teams
Present service performance, risk assessments, and improvement plans to executive leadership
Manage stakeholder expectations and ensure alignment between service delivery and business objectives
Ensure cloud services operate in accordance with enterprise governance, security, compliance, and regulatory requirements
Support audit activities and risk management initiatives
Monitor operational controls and remediation activities
Drive adherence to cloud operational standards, policies, and best practices
Partner with cloud engineering and finance teams to optimize cloud operating costs
Monitor cloud consumption trends and support chargeback/showback initiatives
Manage relationships with cloud service providers and strategic vendors
Lead and mentor cloud operations personnel and service management teams
Foster a customer-centric culture focused on accountability, collaboration, and continuous improvement
Support workforce planning, talent development, and succession planning
Promote automation-first and cloud-native operational practices

Requirements

What you’ll need

Bachelor's degree in Information Technology, Computer Science, Engineering, or related field
8+ years of experience in IT Operations, Infrastructure Services, Cloud Operations, or Service Delivery
3+ years of leadership experience managing cloud operations, service delivery, or infrastructure teams
Strong knowledge of public cloud platforms including Microsoft Azure, AWS, and/or Google Cloud Platform
Experience managing enterprise-scale cloud environments in highly regulated organizations
Deep understanding of ITIL service management principles and operational processes
Experience with incident, problem, change, and release management
Strong understanding of cloud infrastructure, networking, security, resiliency, and disaster recovery
Proven ability to lead cross-functional teams during major incidents and operational events
Exceptional communication, stakeholder management, and executive presentation skills

Benefits

Comp & perks

retirement benefits (401k and pension)
health and welfare benefits (medical, dental, vision, spending accounts and disability)
paid time off
parental and caregiver leave
life & accident insurance
other voluntary and well-being benefits
discretionary bonus program that may include an equity component