Senior Principal – ServiceNow Product Owner

Northern Trust

Lead product management of the ServiceNow platform defining strategic vision and roadmap. Ensuring operational efficiency, compliance, and cost optimization throughout various modules.

Posted 7/24/2026full-timePune • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading the product management of the ServiceNow platform, including strategic vision, roadmap execution, and governance across multiple modules. Proficient in driving operational efficiency, regulatory compliance, and AI-enabled capabilities while managing cross-functional stakeholder relationships.

Highest-signal resume keywords

ServiceNow Platform ManagementITSM/ITOM/IRM Module ExpertiseAI/GenAI Capabilities ImplementationRisk And Compliance ManagementFederated Product Model Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product ManagementServiceNow ImplementationITIL FrameworkEnterprise Architecture PrinciplesData Strategy GovernanceAutomation FrameworksKPI TrackingCost Optimization StrategiesChange ManagementAnalytics Integration

Soft Skills

Stakeholder ManagementStrategic Vision DevelopmentCross-Functional CollaborationUser Experience ImprovementGovernance Model Enforcement

Tools & Technologies

ServiceNowData LakeAnalytics ToolsCloud PlatformsAutomation Tools

Certifications & Qualifications

ServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation Specialist (CIS)Certified Product Owner

Industry Keywords

Financial ServicesRegulated EnvironmentsSOX ComplianceAudit StandardsOperational Efficiency

Tech Stack

Tools & technologies

CloudITSMServiceNow

About the role

Key responsibilities & impact

Lead the end-to-end product management of the ServiceNow platform at Northern Trust
Define and execute a strategic vision and roadmap through a federated operating model across business, technology, and risk stakeholders
Drive the implementation, governance, optimization, and expansion of ServiceNow modules, including ITSM, ITOM, IRM/GRC, SecOps, HRSD, CSM, and AI-enabled capabilities
Ensure the platform delivers business value, operational efficiency, regulatory compliance, and cost optimization
Define and own the ServiceNow platform vision, strategy, and multi-year roadmap
Translate enterprise priorities into a cohesive product strategy across modules and domains
Lead a federated roadmap planning process across business units, ensuring alignment and prioritization
Drive adoption of platform-first and automation-first principles
Establish and enforce platform governance models (design authority, standards, data models, and architecture guardrails)
Ensure consistent implementation of best practices, reusable components, and scalable design
Oversee delivery of strategic programs across ServiceNow Modules in a federated partnership with assigned Capability Level Product Owners
Partner with engineering and operations teams to ensure resiliency, scalability, and performance
Define and execute roadmap for AI/GenAI capabilities within ServiceNow (e.g., virtual agents, predictive intelligence, Now Assist)
Identify high-impact use cases for Automation of service operations, Predictive incident/problem management, Intelligent workflows and self-healing systems
Establish governance for AI adoption, model transparency, and responsible AI usage
Measure and track AI-driven outcomes (deflection rates, automation %, MTTR reduction)
Own strategic relationship with ServiceNow and implementation partners
Drive vendor performance through Quarterly business reviews (QBRs)
Value realization and KPI tracking
Innovation alignment and roadmap influence
Evaluate and onboard ecosystem tools and integrations to extend platform capabilities
Manage platform TCO (Total Cost of Ownership) including licensing, infrastructure, and operational costs
Develop and execute cost optimization strategies
Drive transparency through chargeback/showback models
Ensure optimal utilization of ServiceNow licenses and features
Define and govern ServiceNow data strategy, including CMDB maturity and accuracy, Data quality frameworks, Data ownership and stewardship
Enable data-driven decision making through dashboards, reporting, and analytics
Integrate ServiceNow data with enterprise data platforms (e.g., data lake, analytics tools)
Act as the single point of accountability for platform outcomes
Partner with Business stakeholders
Partner with IT operations and engineering
Partner with Risk, compliance, and audit teams
Facilitate alignment across a federated model with distributed ownership
Drive change management, adoption, and user experience improvement

Requirements

What you’ll need

10+ years of experience in product management, ITSM/platform engineering, or enterprise platforms
5+ years of deep ServiceNow platform experience across multiple modules
Proven experience in large-scale ServiceNow implementations in financial services or regulated environments
Strong understanding of ITIL / ITSM frameworks
Strong understanding of Enterprise architecture principles
Strong understanding of Risk and compliance requirements (SOX, audit, etc.)
Experience managing federated product models and cross-functional stakeholders
Preferred: ServiceNow certifications (e.g., CSA, CIS – ITSM/ITOM/IRM, Certified Product Owner)
Preferred: Experience with AI/ML or GenAI capabilities within ServiceNow or similar platforms
Preferred: Exposure to cloud platforms, data platforms, and automation frameworks
Preferred: Experience driving platform standardization and consolidation initiatives

Benefits

Comp & perks

Reasonable Accommodation assistance
Flexible and collaborative work culture
Philanthropy involvement