Client Service and Delivery Manager – Global Fund Services

Northern Trust

Client Service and Delivery Manager managing complex client relationships across Custody, Fund Accounting, and more. Leading project planning and ensuring high-quality client service.

Posted 7/9/2026full-timeChicago • Illinois, Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $103,000 - $175,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in client servicing and investment management outsourcing, with a strong focus on fund administration and management accounting. Possesses technical knowledge of trust and asset management, alongside a commitment to service excellence and effective client relationship management.

Highest-signal resume keywords

Client ServicingInvestment Management OutsourcingFund AdministrationManagement AccountingLeadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fund StructuresPortfolio ManagementTrust ManagementAsset ManagementAccounting

Soft Skills

NegotiationDelegationCommunicationFlexibilityAdaptability

Industry Keywords

CustodyFund AccountingTransfer AgencyMiddle Office OutsourcingService Level Descriptions

About the role

Key responsibilities & impact

Serve as the senior client contact across applicable product disciplines
Manage client service reviews and due diligence visits across Custody, Fund Accounting, Transfer Agency, and Middle Office Outsourcing
Monitor performance against Service Level Descriptions
Lead project planning for key clients
Review, approve, and ensure timely publication of monthly reporting to consultants and clients
Support Relationship Manager activities
Oversee complex, cross disciplinary initiatives.

Requirements

What you’ll need

College or University degree and/or general finance and portfolio management knowledge through proven work experience
Extensive experience in client servicing, investment management outsourcing, fund administration, management accounting, or operations
Technical knowledge of trust or asset management and accounting
Knowledge of fund structures, general finance, and portfolio management concepts
Strong negotiation, delegation, leadership, communication, and client servicing skills
Functional and industry knowledge with a high level of flexibility and adaptability
Commitment to service excellence and strong client relationship management.

Benefits

Comp & perks

retirement benefits (401k and pension)
health and welfare benefits (medical, dental, vision, spending accounts and disability)
paid time off
parental and caregiver leave
life & accident insurance
other voluntary and well-being benefits
discretionary bonus program