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Client Service and Delivery Manager – Global Fund Services
Northern TrustClient Service and Delivery Manager managing complex client relationships across Custody, Fund Accounting, and more. Leading project planning and ensuring high-quality client service.
Posted 7/9/2026full-timeChicago • Illinois, Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $103,000 - $175,200 per yearWebsite
About the role
Key responsibilities & impact- Serve as the senior client contact across applicable product disciplines
- Manage client service reviews and due diligence visits across Custody, Fund Accounting, Transfer Agency, and Middle Office Outsourcing
- Monitor performance against Service Level Descriptions
- Lead project planning for key clients
- Review, approve, and ensure timely publication of monthly reporting to consultants and clients
- Support Relationship Manager activities
- Oversee complex, cross disciplinary initiatives.
Requirements
What you’ll need- College or University degree and/or general finance and portfolio management knowledge through proven work experience
- Extensive experience in client servicing, investment management outsourcing, fund administration, management accounting, or operations
- Technical knowledge of trust or asset management and accounting
- Knowledge of fund structures, general finance, and portfolio management concepts
- Strong negotiation, delegation, leadership, communication, and client servicing skills
- Functional and industry knowledge with a high level of flexibility and adaptability
- Commitment to service excellence and strong client relationship management.
Benefits
Comp & perks- retirement benefits (401k and pension)
- health and welfare benefits (medical, dental, vision, spending accounts and disability)
- paid time off
- parental and caregiver leave
- life & accident insurance
- other voluntary and well-being benefits
- discretionary bonus program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Fund StructuresPortfolio ManagementTrust ManagementAsset ManagementAccounting
Soft Skills
NegotiationDelegationCommunicationFlexibilityAdaptability