AML/CIP KYC Manager

Northern Trust

Manager overseeing day-to-day KYC operations at Northern Trust. Ensuring compliance with AML/KYC policies while managing a team of professionals.

Posted 6/23/2026full-timeChicago • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $83,100 - $141,300 per yearWebsite

About the role

Key responsibilities & impact

Lead and oversee day‑to‑day KYC operations within the KYC CoE, ensuring timely and accurate completion of CDD and EDD
Ensure operational execution aligns with AML/KYC policies, procedures, regulatory requirements, and enterprise standards
Manage workflow allocation, capacity planning, and prioritization to meet service level agreements (SLAs) and regulatory timelines
Act as a point of escalation for complex KYC cases, operational issues, and delivery risks
Embed strong 1LOD controls across KYC operational processes to ensure consistent, high‑quality outputs
Identify, assess, and manage operational AML/KYC risks, ensuring issues are logged, tracked, and remediated in line with Northern Trust’s risk appetite
Own and deliver remediation actions arising from quality assurance reviews, audits, regulatory exams, and 2LOD challenges
Drive root cause analysis for recurring issues and implement sustainable process improvements
Partner closely with the KYC CoE Governance, Quality Assurance, Training, and 2LOD teams to ensure alignment
Provide operational updates, MI, and insights to senior management, highlighting risks, capacity constraints, and emerging themes
Participate in relevant AML/KYC forums and working groups, representing KYC Operations and ensuring clear communication of operational risks and dependencies
Support the implementation of process enhancements, technology changes, and strategic initiatives impacting KYC Operations (e.g. tooling, workflow optimisation, regulatory change)
Promote standardisation and best practices across the KYC CoE to drive efficiency and consistency
Champion a culture of continuous improvement, accountability, and operational excellence
Recruit, develop, and lead a team of KYC Operations professionals
Set clear performance expectations, provide coaching, and support capability development
Foster a collaborative, inclusive, and high‑performance culture aligned to Northern Trust values

Requirements

What you’ll need

Financial Institution Regulatory and Compliance knowledge including AML, Customer Identification Program (CIP), Enhanced Due Diligence (EDD) and Know Your Customer (KYC) regulatory requirements and Economic Sanctions laws and regulations
Proven experience in a KYC Operations, AML Operations, or Financial Crime role within Financial Services
Demonstrated people management experience, including performance management and capability development
Strong organisational skills with the ability to manage competing priorities in a high-volume environment
Excellent communication and stakeholder management skills, with the ability to escalate and influence effectively
Strong risk management mindset with the ability to manage complex issues
College or university degree and / or equivalent relevant professional experience.

Benefits

Comp & perks

comprehensive benefits package including retirement benefits (401k and pension)
health and welfare benefits (medical, dental, vision, spending accounts and disability)
paid time off
parental and caregiver leave
life & accident insurance
other voluntary and well-being benefits
discretionary bonus program that may include an equity component

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

KYC operationsCDDEDDAML policiesrisk managementquality assuranceprocess improvementsworkflow optimisationperformance managementcapacity planning

Soft Skills

leadershipcommunicationstakeholder managementorganisational skillscollaborationcoachinginfluenceaccountabilitycontinuous improvementproblem-solving

Certifications

college degreeuniversity degree