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Senior Account Manager
Northern Trust. Serve as the client’s digital transformation lead and trusted strategic partner —owning the multi‑year roadmap, value realization, governance, and executive alignment.
Tech Stack
Tools & technologiesAEMDrupalWordPress
About the role
Key responsibilities & impact- Serve as the client’s digital transformation lead and trusted strategic partner —owning the multi‑year roadmap, value realization, governance, and executive alignment.
- Own account growth and P&L outcomes: drive YoY revenue expansion via retention, renewals, upsell/cross‑sell, new solution adoption, and expanded services; build data‑driven account plans, pipeline, and forecasts.
- Build and manage executive stakeholder relationships; lead strategic conversations and position Northern as a long‑term transformation partner vs. transactional vendor.
- Develop strategic engagement plans informed by industry trends, platform roadmaps, and analytics; translate insights into initiatives that advance digital maturity and measurable business outcomes.
- Lead solution shaping and commercial negotiations: discovery, scoping, proposals/SOWs, pricing, contracting; own RFP responses and persuasive pitch presentations to shape and close complex solutions.
- Conduct QBRs/ABRs to report on KPIs/ROI, align on roadmap priorities, and inform next‑phase growth initiatives.
- Partner across cross-functional teams to align priorities, manage dependencies and risks, and deliver roadmap milestones on time and on budget—driving measurable outcomes.
- Provide subject matter expertise on large-scale or complex projects, advocating for best-fit solutions and guiding clients through technical decisions.
- Collaborate with internal teams and partner ecosystems/alliances to introduce new capabilities, co‑sell, and accelerate client outcomes.
- Lead client onboarding and transition to delivery —securing budget approvals and ensuring seamless integration into agency workflows and governance.
- Partner with business development on pre‑sales enablement, client education, use cases, and solution positioning.
- Mentor colleagues, share best practices, and foster a collaborative, high‑performance team culture.
Requirements
What you’ll need- 6+ years of consultative sales, business development, or revenue-focused account management in an integrated marketing, digital, or creative agency.
- Consistent success growing existing client relationships and meeting/exceeding revenue targets through strategic account management.
- Familiarity with Adobe Experience Manager/Adobe Commerce, Drupal, and WordPress.
- Degree in marketing, communications, advertising, PR, or business, or commensurate experience with measurable results in strategic account management and revenue growth.
- Track record managing client relationships across commercial (retail, professional services, manufacturing, pharmaceuticals, finance) and public service (government and government-adjacent, healthcare, higher education, nonprofit) sectors.
- Experience leading strategic account planning, executive stakeholder engagement, and QBR/ABR presentations.
- Ability to manage complex projects, budgets, and client expectations with professionalism.
- Skilled in leading persuasive pitch presentations, contract negotiations, and RFP responses; shaping and closing complex solutions.
- Experience delivering and supporting digital marketing and analytics solutions that drive measurable business results.
- Excellent relationship management skills, with strong listening, empathy, and clear communication.
- Ability to travel within North America; valid passport required.
Benefits
Comp & perks- Benefits plan, including a Health Spending Account
- Wellness Program & LifeWorks EAP
- Fitness Reimbursement Program
- Vet Care Program
- RRSP Matching
- Profit-Sharing
- Performance Bonuses
- Endless Professional Growth Opportunities
- Delicious Meals & Company Social Events
- Free Onsite Parking
- Referral Bonus Program
- Flexible work environment - so you can work where & when you work best
- Allowance to help set up home office
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
consultative salesbusiness developmentaccount managementstrategic account planningcontract negotiationsRFP responsesdigital marketinganalytics solutionsbudget managementrevenue growth
Soft Skills
relationship managementlisteningempathyclear communicationmentoringcollaborationstrategic thinkingpersuasionleadershipproblem-solving