Senior Account Manager

Northern Trust

Senior Account Manager leading digital transformation for enterprise clients at Northern Commerce. Fostering long-term partnerships and driving revenue growth with strategic engagement and account management.

Posted 5/23/2026full-timeToronto • 🇨🇦 CanadaSenior💰 CA$80,000 - CA$110,000 per yearWebsite

Tech Stack

Tools & technologies

AEMDrupalWordPress

About the role

Key responsibilities & impact

Serve as the client’s digital transformation lead and trusted strategic partner —owning the multi‑year roadmap, value realization, governance, and executive alignment.
Own account growth and P&L outcomes: drive YoY revenue expansion via retention, renewals, upsell/cross‑sell, new solution adoption, and expanded services; build data‑driven account plans, pipeline, and forecasts.
Build and manage executive stakeholder relationships; lead strategic conversations and position Northern as a long‑term transformation partner vs. transactional vendor.
Develop strategic engagement plans informed by industry trends, platform roadmaps, and analytics; translate insights into initiatives that advance digital maturity and measurable business outcomes.
Lead solution shaping and commercial negotiations: discovery, scoping, proposals/SOWs, pricing, contracting; own RFP responses and persuasive pitch presentations to shape and close complex solutions.
Conduct QBRs/ABRs to report on KPIs/ROI, align on roadmap priorities, and inform next‑phase growth initiatives.
Partner across cross-functional teams to align priorities, manage dependencies and risks, and deliver roadmap milestones on time and on budget—driving measurable outcomes.
Provide subject matter expertise on large-scale or complex projects, advocating for best-fit solutions and guiding clients through technical decisions.
Collaborate with internal teams and partner ecosystems/alliances to introduce new capabilities, co‑sell, and accelerate client outcomes.
Lead client onboarding and transition to delivery —securing budget approvals and ensuring seamless integration into agency workflows and governance.
Partner with business development on pre‑sales enablement, client education, use cases, and solution positioning.
Mentor colleagues, share best practices, and foster a collaborative, high‑performance team culture.

Requirements

What you’ll need

6+ years of consultative sales, business development, or revenue-focused account management in an integrated marketing, digital, or creative agency.
Consistent success growing existing client relationships and meeting/exceeding revenue targets through strategic account management.
Familiarity with Adobe Experience Manager/Adobe Commerce, Drupal, and WordPress.
Degree in marketing, communications, advertising, PR, or business, or commensurate experience with measurable results in strategic account management and revenue growth.
Track record managing client relationships across commercial (retail, professional services, manufacturing, pharmaceuticals, finance) and public service (government and government-adjacent, healthcare, higher education, nonprofit) sectors.
Experience leading strategic account planning, executive stakeholder engagement, and QBR/ABR presentations.
Ability to manage complex projects, budgets, and client expectations with professionalism.
Skilled in leading persuasive pitch presentations, contract negotiations, and RFP responses; shaping and closing complex solutions.
Experience delivering and supporting digital marketing and analytics solutions that drive measurable business results.
Excellent relationship management skills, with strong listening, empathy, and clear communication.
Ability to travel within North America; valid passport required.

Benefits

Comp & perks

Benefits plan, including a Health Spending Account
Wellness Program & LifeWorks EAP
Fitness Reimbursement Program
Vet Care Program
RRSP Matching
Profit-Sharing
Performance Bonuses
Endless Professional Growth Opportunities
Delicious Meals & Company Social Events
Free Onsite Parking
Referral Bonus Program
Flexible work environment - so you can work where & when you work best
Allowance to help set up home office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

consultative salesbusiness developmentaccount managementstrategic account planningcontract negotiationsRFP responsesdigital marketinganalytics solutionsbudget managementrevenue growth

Soft Skills

relationship managementlisteningempathyclear communicationmentoringcollaborationstrategic thinkingpersuasionleadershipproblem-solving