Manage all event technology requirements in partnership with Marketing, Event Planning, and other stakeholder groups
Consult with senior stakeholders to determine appropriate technological solutions for conferences & events
Ensure successful orchestration and delivery of high‑profile events through effective partnership, planning, technical coordination, dry runs, and execution
Oversight and accountability for global break/fix efforts for conference rooms and MTR environments in collaboration with Multimedia Engineering and A/V integrators
Provide inputs and influence right technology selection for hybrid event spaces
Coordinate with event platform vendors and IT teams (e.g., Network, Security) to maintain high event uptime
Evaluate and recommend tools for proactive monitoring and device health (e.g., Teams Admin Center, Pro Portal, NEAT Pulse, Crestron Remote Client)
Oversee A/V support teams (Managed Services, High-tech A/V support) to track, resolve and report on daily issues, including for over 1200 MTR rooms globally
Identify recurring issues and drive systematic improvements in coordination with engineering and integration teams
Offer input on Event Platform decisions
Serve as a subject‑matter expert, providing guidance, training, and support for A/V support staff globally

Requirements

12+ years of overall experience
5+ years of relevant experience
Ability to work effectively with C-Suite leadership, high-profile stakeholders, clients, IT management and staff, and vendors
Requires an extensive knowledge of A/V technologies and operations
Strong experience with IP networking
CCNP certification preferred
Strong experience with ITSM tools (ServiceNow, SharePoint) for ticket tracking, documentation, daily dashboards

Benefits

retirement benefits (401k and pension)
health and welfare benefits (medical, dental, vision, spending accounts and disability)
paid time off
parental and caregiver leave
life & accident insurance
other voluntary and well-being benefits
discretionary bonus program that may include an equity component

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

A/V technologiesIP networkingevent technology managementtechnical coordinationproactive monitoringdevice health evaluationhybrid event technologyissue resolutionsystematic improvementsevent platform management

Soft Skills

stakeholder managementcommunicationcollaborationleadershiptraininginfluenceplanningaccountabilityproblem-solvingconsultation

Certifications

CCNP