Northern Trust

Consultant, Investment Operations

Northern Trust

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Arizona • Illinois • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $66,700 - $113,300 per year

About the role

  • Responsible for providing client service through the execution of daily functions and tasks.
  • Understand and enhance desktop operating procedures and controls.
  • Responsible for providing timely response to queries and finding resolution to avoid repetitive actions.
  • Works effectively both as a team member as well as an independent self-motivated individual.
  • Responsible for multiple projects of various complexities.
  • Cross train on other functions as well as provide back up.
  • Serve as a key subject matter expert and mentor to junior level employees.
  • Able to identify opportunities for improvement within existing technology applications while acting as a liaison with Partner areas to drive resolution.
  • Independently build relationships with internal and client contacts.
  • Responsible for understanding client’s business needs and deliverables.
  • Act as the escalation point of contact for client issues or inquiries.
  • Understand current Service Level Agreements (SLAs) that are directly related to job function(s).
  • Establish, build & maintain effective working relationships with key partners internal and external to the organization.
  • Drive the engagement of other partners as appropriate to solve client inquiries/issues.
  • Understand impact of personal job function(s) on IOO peers and applicable shared services partners.

Requirements

  • A college or university degree and/or 4-6+ years of relevant work experience
  • Previous Financial Industry Operations, Asset Management and/or Investment Operations experience a plus
  • Previous exposure to business process and/or technology enhancement initiatives
  • Previous Client Service experience in a service oriented environment
Benefits
  • retirement benefits (401k and pension)
  • health and welfare benefits (medical, dental, vision, spending accounts and disability)
  • paid time off
  • parental and caregiver leave
  • life & accident insurance
  • other voluntary and well-being benefits
  • discretionary bonus program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
client serviceteamworkself-motivationmentoringrelationship buildingproblem solvingcommunicationescalation managementprocess improvementcross-training
Certifications
college degreeuniversity degree