Senior Account Executive, Public Relations
Agital
WordPress
Job Level
Senior
Tech Stack
AEMWordPress
About the role
- Act as the lead client partner, managing day-to-day communication while providing strategic marketing and technical guidance
- Strengthen client relationships by proactively identifying growth opportunities and developing innovative strategies in partnership with agency teams
- Lead client onboarding, ensuring budget approvals and seamless integration into agency workflows
- Prepare and deliver tailored proposals, SOWs, and pitch presentations that align client needs with agency capabilities
- Conduct regular account reviews (QBRs) to evaluate performance, uncover new opportunities, and maintain high levels of client satisfaction
- Drive organic growth by upselling agency services, expanding client engagements, and collaborating with sales to meet revenue targets
- Provide subject matter expertise on large-scale or complex projects, advocating for best-fit solutions and guiding clients through technical decisions
- Support RFP processes by shaping solutions, contributing to short-list presentations, and leading persuasive pitches
- Partner with business development on pre-sales initiatives, contributing to client education, workflow scoping, and solution positioning
- Foster a collaborative, positive team environment by mentoring colleagues, sharing insights, and supporting agency-wide success
Requirements
- 6+ years of account management or client services experience in an integrated marketing, digital, or creative agency
- Post-secondary education in marketing, communications, advertising, public relations, or business
- Strong background managing professional client relationships across commercial sectors such as retail, professional services, manufacturing, pharma, or finance
- Proficiency in GSuite
- Experience with project management tools is an asset
- Proven ability to manage complex projects, budgets, and client expectations while maintaining a high level of professionalism
- Familiarity with digital platforms such as Adobe Experience Manager, Salesforce, Shopify, BigCommerce, or WordPress
- Experience delivering and supporting digital marketing & analytic solutions that drive measurable business results
- Demonstrated experience supporting or leading pitch presentations & RFP responses
- Excellent relationship management skills with the ability to listen, empathize, and communicate clearly
- Ability to travel within North America; valid passport required
- Are you legally entitled to work in Canada? Yes/No (applicant question)
