Function as the commercial lead and strategic partner, responsible for driving the client’s long-term roadmap, identifying growth opportunities, and leading negotiations.
Own the growth strategy for assigned accounts, focusing on year-over-year revenue expansion through strategic initiatives, new solution adoption, and expanded service engagements.
Strengthen client relationships by proactively identifying, qualifying, and converting new growth opportunities within existing accounts.
Build strong relationships with executive stakeholders and key decision-makers, positioning Northern as a trusted strategic advisor.
Lead client onboarding, ensuring budget approvals and seamless integration into agency workflows.
Prepare and deliver tailored proposals, SOWs, and pitch presentations that align client needs with agency capabilities.
Conduct Quarterly and Annual Business Reviews (QBRs/ABRs) to evaluate performance, share strategic insights, and identify opportunities for further collaboration and account growth.
Drive organic growth by upselling agency services, expanding client engagements, and collaborating with sales to meet quarterly revenue targets.
Develop strategic engagement plans for key accounts, incorporating thought leadership, roadmap planning, and industry insights to deepen partnerships.
Collaborate with internal partners and external alliances to introduce new solutions and capabilities that support client goals.
Provide subject matter expertise on large-scale or complex projects, advocating for best-fit solutions and guiding clients through technical decisions.
Support RFP processes by shaping solutions, contributing to short-list presentations, and leading persuasive pitches.
Partner with business development on pre-sales initiatives, contributing to client education, workflow scoping, and solution positioning.
Foster a collaborative, positive team environment by mentoring colleagues, sharing insights, and supporting agency-wide success.

Requirements

6+ years of experience in consultative sales, business development, or revenue-focused account management within an integrated marketing, digital, or creative agency.
Demonstrated success growing existing client relationships and achieving revenue or sales targets through strategic account management.
Post-secondary education in marketing, communications, advertising, public relations, or business.
Strong background managing professional client relationships across commercial sectors such as retail, professional services, manufacturing, pharma, or finance.
Experience leading strategic account planning, executive stakeholder engagement, and QBR/ABR presentations.
Proficiency in GSuite; experience with project management tools is an asset.
Proven ability to manage complex projects, budgets, and client expectations while maintaining a high level of professionalism.
Familiarity with digital platforms such as Adobe Experience Manager/Adobe Commerce, Salesforce, Drupal, or WordPress.
Experience delivering and supporting digital marketing & analytic solutions that drive measurable business results.
Demonstrated experience leading persuasive pitch presentations, contract negotiations, and RFP responses, with a proven track record of shaping and closing complex solutions.
Demonstrated accountability for achieving or exceeding assigned revenue or sales targets.
Excellent relationship management skills with the ability to listen, empathize, and communicate clearly.
Ability to travel within North America; valid passport required.

Benefits

Benefits plan, including a Health Spending Account
Wellness Program & LifeWorks EAP
Fitness Reimbursement Program
Vet Care Program
RRSP Matching
Profit-Sharing
Performance Bonuses
Endless Professional Growth Opportunities
Delicious Meals & Company Social Events
Free Onsite Parking
Referral Bonus Program
Flexible work environment - so you can work where & when you work best
Allowance to help set up home office

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

consultative salesbusiness developmentaccount managementstrategic account planningproject managementdigital marketinganalytics solutionscontract negotiationsRFP responsesrevenue growth

Soft Skills

relationship managementcommunicationempathymentoringcollaborationstrategic thinkingnegotiationpresentation skillsclient engagementproblem-solving