Relationship Manager, Institutional Trust – Asset Owner Segment
Northern Trust
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • Arizona, Illinois, Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $83,100 - $141,300 per year
Job Level
Mid-LevelSenior
About the role
- Ensure full understanding of client business and needs to develop relationship plan detailing specific client expectations and future opportunities.
- Execute relationship plan by engaging product (asset servicing, investments, brokerage, banking, etc.) and / or managing operational partners to deliver on expectations or develop and execute new solutions.
- Initiate conversations with clients and their advisors to keep them up to date on industry trends, regulatory changes, and appropriate new bank products and services.
- Work with senior managers to ensure escalation of issues and communicate product gaps or opportunities.
- Complete annual service reviews for every client to ensure satisfaction and refresh relationship plan.
- Ensure positive responses to the annual client service survey.
- Contribute to the department financial goals by cross selling products to current clients and playing an integral part in identifying and winning new business.
- Have a thorough understanding of current product offerings and solutions.
- Manage client profitability and fee negotiations to department goals and understand the financials of the team, division, and Northern Trust.
- Address any administrative needs of the client with internal partners including transaction processing, accounting, reporting, documentation, fees, etc.
- Serve as mentor to new team members & other organizational partners to ensure we attract and retain employees with an emphasis on DE&I.
Requirements
- 5 to 7 years of experience in financial services, preferably in trust, asset servicing, or investment management.
- General knowledge of trust/asset services, products, and investments.
- Proficiency in interpersonal skills, negotiation, and delegation.
- Leadership and organization skills.
Benefits
- retirement benefits (401k and pension)
- health and welfare benefits (medical, dental, vision, spending accounts and disability)
- paid time off
- parental and caregiver leave
- life & accident insurance
- other voluntary and well-being benefits
- discretionary bonus program that may include an equity component
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
financial servicestrust servicesasset servicinginvestment managementnegotiationproduct knowledgeclient profitability management
Soft skills
interpersonal skillsleadershiporganizationdelegation