Quality Assurance Analyst
Northern California Behavioral Health System
full-time
Posted on:
Location Type: Office
Location: Santa Rosa • California • United States
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Salary
💰 $27 - $32 per hour
About the role
- Ensures needed data is collected on a timely basis, formatted and reported to supervisor.
- Reviews policies and procedures to ensure compliance with regulatory requirements, including, but not limited to The Joint Commission, CDPH, CMS. Comparing policies and procedures against regulatory requirements.
- Analyzes, tracks, trends, and interprets data to identify issues or potential areas of risk.
- Develops written narrative and statistical reports.
- Keeps supervisor informed of all regular communications and reports.
- Performs related duties as assigned.
- Upholds the Organization’s ethics and customer service standards
Requirements
- Bachelor's Degree or higher from an accredited college university, preferred. Major in Business Administration, Health Administration, Public Administration, a plus.
- Behavioral Health and/or Hospital background preferred
- General knowledge of areas of psychiatric and chemical dependency treatment preferred.
- Current Cardiopulmonary Resuscitation (CPR) certification required, or obtained within initial orientation period.
- Verbal de-escalation and physical intervention program as approved by the CNO.
- Maintains confidentiality of patients at all times
- Sensitivity to and willingness to interact with persons of various social, cultural, economic and educational backgrounds.
- Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint.)
- Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
- Strong written and verbal communication skills.
- Ability to work independently and as part of a team.
- Good judgment, problem solving and decision-making skills.
- Demonstrated commitment to working collaboratively as well as possessing the skills to lead, influence, and motivate others.
- Ability to work in a fast-paced, expanding organization.
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- 401k Retirement Plan
- Healthcare Spending Account
- Life Insurance**(Supplemental Life, Term and Universal plans are also available)
- Short and Long-Term Disability**(with additional buy-in opportunities)
- PTO Plan with Holiday Premium Pay
- Discounted Cafeteria Meal Plan
- Tuition Reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisstatistical reportingcompliance reviewpolicy comparisonrisk identificationproject prioritizationproblem solvingdecision makingwritten communicationverbal communication
Soft Skills
organizational skillsindependenceteam collaborationgood judgmentsensitivity to diversitycustomer serviceleadershipinfluencemotivationde-escalation
Certifications
Bachelor's DegreeCPR certification