Patient Financial Services Coordinator
Northern Arizona Healthcare
full-time
Posted on:
Location Type: Office
Location: Flagstaff • Arizona • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Open, review, date-stamp, scan, label, and distribute incoming mail to teams or departments.
- Identify and forward misdirected correspondences to appropriate internal departments.
- Process correspondences from payers and patients (authorizations, complaints, inquiries).
- Review payment correspondences and distribute to appropriate teams for action.
- Review incoming faxes and distribute to appropriate personnel.
- Receive and forward patient payments and manage payment postings and EOBs.
- Print and mail applications, letters, appeals, and documentation, with certification as required.
- Work ROI requests, settlement requests, attorney communications, legal offers, bankruptcy notices and deceased accounts.
- Manage insurance claims printing/sending and apply adjustments per court orders.
- Investigate and resolve returned mail using address validation tools.
- Conduct account reviews to confirm correct billing.
- Report safety incidents through Midas/RDE and complete mandatory training.
Requirements
- High school diploma or GED required.
- 1–2 years of experience in healthcare billing, medical office, or administrative support - Preferred.
- Strong organizational skills and attention to detail.
- Proficient in Microsoft Office Suite, email platforms, fax and scanning systems.
- Familiarity with HIPAA regulations and medical billing systems (e.g., Cerner, HealthLogic) is a plus.
- Excellent verbal and written communication skills.
- Ability to manage a high volume of mail and documentation efficiently and accurately.
- Understanding of computers and competence in using basic software programs.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
healthcare billingmedical office supportadministrative supportbilling systemsaddress validationpayment processingEOB managementdocument managementaccount reviewsincident reporting
Soft skills
organizational skillsattention to detailverbal communicationwritten communicationtime managementproblem-solvingefficiencyaccuracy
Certifications
high school diplomaGED