Patient Contact Center Representative I – Billing, Collections
Northeast Georgia Health System
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Handling outbound and inbound patient phone calls related to patient collection activities
- Providing efficient and professional customer service
- Researching and documenting all performed work
- Referring patient accounts to bad debt agencies appropriately
- Managing high-volume inbound and outbound calls related to patient collections
- Addressing patient inquiries and concerns
- Researching account details
- Documenting all interactions accurately
- Ensuring appropriate referral of accounts to bad debt agencies when necessary
Requirements
- High School Diploma or GED
- One (1) year minimum collection experience
- Preferred certifications: CPAR, CMA, CPB, or AHIMA equivalent certification
- Solid knowledge of patient collections and bad debt procedures
- Ability to work with various systems to perform job duties
- Strong listening and problem-solving skills with attention to detail
- Effective communication skills verbal and written
- Ability to work independently within guidelines
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
patient collectionsbad debt proceduresdocumentationaccount research
Soft Skills
customer servicelistening skillsproblem-solving skillsattention to detaileffective communication
Certifications
CPARCMACPBAHIMA equivalent certification