Patient Contact Center Representative II – Medical Billing, Collections
Northeast Georgia Health System
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Handle high volumes of inbound and outbound patient billing calls
- Address inquiries and complaints related to professional and facility services
- Communicate denial reasons and explain insurance responsibilities
- Manage billing inquiries and ensure accurate documentation of all interactions
- Perform required actions to correct account balances
- Research patient complaints and inquiries in a timely manner
- Follow required insurance billing processes
- Maintain understanding of health insurance and collection processes
- Document patient accounts thoroughly for future reference
Requirements
- High School Diploma or GED
- GA HMFA Certified Patient Account Representative (CPAR) Certification
- Three (3) year minimum medical billing or collection experience
- Solid knowledge of Revenue Cycle functions including registration, authorization, and insurance billing
- Personal computer proficiency and ability to toggle between systems efficiently
- Excellent listening and problem-solving skills with attention to details
- Excellent customer service skills and ability to remain calm and professional in stressful situations
- Excellent verbal and written communication skills
- Ability to work independently within guidelines
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
medical billingcollection processesinsurance billingrevenue cycle functionsdocumentationaccount balance correctioninquiry research
Soft skills
listening skillsproblem-solving skillsattention to detailcustomer service skillscalmness under stressverbal communication skillswritten communication skillsindependence
Certifications
GA HMFA Certified Patient Account Representative (CPAR)High School DiplomaGED