Patient Account Representative III, Hospital Billing Unit

NorthBay Solutions

Patient Account Representative in Hospital Billing Unit at NorthBay Health. Responsible for processing accounts, resolving inquiries, and adhering to billing regulations.

Posted 6/5/2026full-timeFairfield • California • 🇺🇸 United StatesJunior💰 $32 - $39 per hourWebsite

About the role

Key responsibilities & impact

Responsible for the processing of accounts of all patient types
Resolving phones calls and correspondence related to their accounts
Working accounts from initial billing until zero balance or assignment to a collection agency
Adhering to standard billing practices and compliance with regulatory policies and requirements

Requirements

What you’ll need

Education: High school graduate or equivalent preferred. College courses with emphasis on Business preferred.
Experience: One year of experience in inpatient hospital billing and follow-up strongly preferred. Three years of experience in hospital billing and follow-up, or one year experience in hospital billing and follow-up with two years of physician billing and follow-up required.
Skills: Ability to quickly master computer programs related to claims processing. Ability to understand the terms of payor contracts. Ability to understand Knox-Keene regulations as well as demonstrate an understanding of managed care concepts and terminology. Ability to effectively prioritize work, as well as the ability to process accounts quickly to meet deadlines. Ability to process claims accurately and timely. Ability to exercise appropriate, independent judgment and effectively solve problems. Knowledge of medical terminology. Ability to perform several different types of tasks each day and to adapt to changing priorities. Knowledge of personal computers with an emphasis on public folders, shared drives, Internet, and downloading and sorting spreadsheets and word processing programs required.
Ability to communicate effectively and pleasantly to members, providers, payors and internal staff is essential. A willingness to work as a team player with co-workers and other internal staff, as well as people outside NorthBay.
Hours of Work: 8 hours per day. Consistent attendance and work at the agreed upon hours of work is required.

Benefits

Comp & perks

medical, dental, and vision insurance
life and disability coverage
long-term care coverage
paid time off including vacation, sick leave, holidays, and bereavement
a 403(b) retirement plan with employer match
education reimbursement for eligible roles
professional development and training programs
Employee Assistance Program
wellness programs
recognition programs
shift differentials
market-based compensation review and increases subject to approval and organizational performance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

billing practicesclaims processingmedical terminologyKnox-Keene regulationsmanaged care conceptsproblem solvingaccount processingdeadline managementdata entrycomputer proficiency

Soft Skills

effective communicationteam playerindependent judgmentprioritizationadaptabilityinterpersonal skillsattention to detailtime managementcustomer servicecollaboration