POS Technical Support Specialist

North

POS Technical Support Specialist configuring hardware and supporting Oracle Simphony merchants. North provides end-to-end payment processing and merchant services.

Posted 8/6/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for Oracle Simphony and other POS systems, ensuring accurate hardware configuration and exceptional customer service. Proficient in data entry, inventory tracking, and effective communication with clients and team members.

Highest-signal resume keywords

Oracle Simphony SupportTechnical Customer ServiceCall Center ExperienceHardware ConfigurationCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Point-Of-Sale Data EntryHardware SwapsInventory TrackingTechnical TroubleshootingNetworking Knowledge

Soft Skills

Excellent Verbal CommunicationExcellent Written Communication

Tools & Technologies

Microsoft OfficeGoogle Suite

Industry Keywords

POS SystemsClient SupportRMA Management

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Support clients operating Oracle Simphony and other POS systems with technical questions about hardware, software, and networking
Fulfill incoming new or replacement hardware orders and configure hardware
Route tickets and calls to appropriate personnel
Perform point-of-sale data entry tasks and hardware swaps
File electronic documents and ensure stored information is accurate and complete
Assist team members in tracking inventory, including RMAs
Escalate higher-level merchant and deployment issues promptly
Provide world-class merchant service

Requirements

What you’ll need

High school diploma or equivalent
3+ years experience in call center support of Oracle Simphony
2+ years experience in technical customer service
Excellent customer service skills
Excellent verbal and written communication skills
Strong general knowledge of computers
Familiarity with Microsoft Office and/or Google Suite
One evening shift and one weekend shift per week required

Benefits

Comp & perks

Medical, Dental, & Vision Coverage
Paid Time Off
401(k) + Match
Mental Health Support & Well-Being Program
Paid Maternity & Paternity Leave
Education Assistance
Company-funded Lifestyle Spending Account