Customer Solutions Representative

North

Customer Solutions Representative responsible for retaining accounts and expanding business within the current merchant base. Educating merchants on NAB's services and resolving outstanding issues to maximize customer loyalty.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $15 - $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account retention through effective issue resolution and merchant education on pricing and equipment functionality. Possesses strong communication skills to serve as a reliable point of contact for merchants while collaborating with internal departments to enhance processes.

Highest-signal resume keywords

Account RetentionCall Center ExperienceSales ExperienceMerchant EducationProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Rate AnalysisEquipment RecommendationsPricing Education

Soft Skills

CommunicationProblem Solving

Certifications & Qualifications

High School Diploma

Industry Keywords

Merchant ServicesNAB Processing Rate StructuresCustomer Retention

About the role

Key responsibilities & impact

Retain accounts by resolving outstanding issues while educating merchants on the value proposition of remaining with NAB.
Educate merchant on pricing, offer competitive rate quotes and/or perform internal rate analysis.
Educate merchant on equipment functionality (basics only) and make equipment recommendations.
Serve as a point of contact for the merchant while their issues are being addressed and resolved.
Maintain current understanding of NAB processing rate structures and current industry knowledge.
Work with all departments within NAB to identify the best solution to the merchant’s concerns.
Make suggestions to management for improving processes to reduce account closures.

Requirements

What you’ll need

High School Diploma or equivalent required; some college preferred
1-3 years prior experience in a call center environment required
1-3 years prior experience as a Sales, Retention, or Loyalty Representative preferred

Benefits

Comp & perks

Medical, Dental, & Vision Coverage
PTO: Vacation, Sick, Holidays
Birthday Holiday
Education Assistance
401(k) + Match
Mental Health Support & Well-Being Program
Company-funded Lifestyle Spending Account