Client Services Representative

North

Client Services Representative at PayTrace managing technical support and customer service inquiries. Troubleshooting issues and maintaining documentation for a better customer experience.

Posted 5/22/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $17 - $21 per hourWebsite

About the role

Key responsibilities & impact

Troubleshoot, diagnose, and resolve technical hardware and software issues.
Research questions/issues using available information and resources.
Identify and escalate situations requiring urgent attention.
Log all help desk interactions via computerized ticketing system (Team Support).
Proactively help to build and maintain support infrastructure and documentation including external user facing self-help system and internal support documentation.
Share information with other team members on how problems or issues were solved, and proactively work with team.
Perform PayTrace product training and product demonstrations to end users.
Maintain constructive relationships and listen to our merchants and resellers needs and pain points in order to help provide strategic feedback to other departments.

Requirements

What you’ll need

A minimum of one (1) year customer service work experience.
High School Diploma or equivalent required.
College degree preferred.
Competently and confidently interacts with our merchants and sales partners.
Problem-solver mindset.
Polished written, verbal, and presentation communication skills.
Positive team player, group collaborator, and interpersonal communicator.
Proficient in Microsoft Office and/or Google Workspace and able to quickly learn other relevant programs.
High level understanding of basic computer components including operating systems, browsers, and peripherals (printers and other attached hardware).
Flexible and eager to learn and work on diverse tasks as needed.

Benefits

Comp & perks

Medical, Dental, & Vision Coverage
Paid Time Off
401(k) + Match
Mental Health Support & Well-Being Program
Paid Maternity & Paternity Leave
Education Assistance
Company-funded Lifestyle Spending Account

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingdiagnosingresolving technical issuesproduct trainingproduct demonstrationscomputer hardware knowledgeoperating systemsbrowsersperipherals

Soft Skills

customer serviceproblem-solvingcommunication skillsteam collaborationinterpersonal skillspositive attitudeflexibilityeagerness to learn

Certifications

High School DiplomaCollege degree (preferred)