Solutions Engineer – Associate

North

Solutions Engineer, Associate facilitating technical solutions between Sales and clients in payment processing at PayTrace. Collaborating to enhance merchant efficiency and integrations.

Posted 4/29/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $70,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Collaborate with the Sales team during the discovery phase to provide technical expertise and ensure our products align with prospective client needs.
Develop and propose tailored integration solutions based on specific merchant requirements, acting as the subject matter expert on PayTrace products and services.
Consultant with Merchants and Partners to optimize their current payment workflows, identifying opportunities for efficiency and security improvements.
Act as a vital liaison to the Product department, communicating market gaps and advocating for feature enhancements based on real-world feedback.
Work hand-in-hand with our Developer Support team during the post-sales handover to ensure integrations are successful and sustainable.
Create and maintain high-quality technical documentation covering processes, procedures, and specific integration guides.

Requirements

What you’ll need

High school diploma or GED
3+ years of professional experience within a Payment setting (Gateway, Processor, or Merchant Services)
2+ years of experience in a customer-facing role, preferably in a technical or support-adjacent capacity
The ability to translate complex technical concepts into clear, actionable advice for non-technical stakeholders
A sharp eye for identifying friction points in a workflow and a passion for solving complex problems in real-time
Hands on experience with APIs (specifically JSON)
Experience using developer tools like Postman to test and demonstrate functionality highly preferred
A solid understanding of the payment ecosystem, including Gateways, Processors, and Merchant Services
Up to 20% for partner visits or industry events.
Must have high-speed internet and a reliable environment to join video meetings without latency disruptions.

Benefits

Comp & perks

Medical, Dental, & Vision Coverage
Flexible Paid Time Off
401(k) + Match
Education Assistance
Paid Maternity & Paternity Leave
Mental Health Support & Well-Being Program
Company-funded Lifestyle Spending Account

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

APIJSONtechnical documentationintegration solutionspayment workflowsfeature enhancementsproblem-solving

Soft Skills

collaborationcommunicationcustomer-facingtechnical expertiseadvisingidentifying friction points

Certifications

high school diplomaGED