Affiliate Manager

• Manage and build relationships, provide services, resolve complex issues, and provide solutions to high-volume Sales Partners with the goal of growing revenue and production
• Respond to phone and email requests from assigned Sales Partners in accordance with department service level agreements
• Average at least two hours per day handling sales partner support queues
• Actively work sales orders, statement requests, front end credits, bonus issues, residual issues, agent profiles, ELAP, cancellations, and call tags
• Facilitate training to new and existing high-volume Sales Partners to ensure proper contact information, training access, and process understanding is communicated
• Serve as a subject matter expert on ISVs (independent software vendors) and make actionable and insightful recommendations
• Collaborate with cross-functional departments to resolve Sales Partner issues
• Investigate and determine root cause of issues and suggest solutions for improvement to management
• Follow up and proactively contact Sales Partners to follow up on resolved issues, announce promotions / contests and promote all new rollouts

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