Operations Assistant
Clinigen
Partner Relations Advisor II
North
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $18 - $31 per hour
Job Level
Mid-LevelSenior
About the role
- Manage and build relationships, provide services, resolve complex issues, and provide solutions to high-volume Sales Partners with the goal of growing revenue and production
- Respond to phone and email requests from assigned Sales Partners in accordance with department service level agreements
- Average at least two hours per day handling sales partner support queues
- Actively work sales orders, statement requests, front end credits, bonus issues, residual issues, agent profiles, ELAP, cancellations, and call tags
- Facilitate training to new and existing high-volume Sales Partners to ensure proper contact information, training access, and process understanding is communicated
- Serve as a subject matter expert on ISVs (independent software vendors) and make actionable and insightful recommendations
- Collaborate with cross-functional departments to resolve Sales Partner issues
- Investigate and determine root cause of issues and suggest solutions for improvement to management
- Follow up and proactively contact Sales Partners to follow up on resolved issues, announce promotions / contests and promote all new rollouts
Requirements
- High school diploma
- At least three year’s prior customer service experience in the financial services industry
- No sponsorship is available for this position at this time
