Client Services Representative

• Troubleshoot, diagnose, and resolve technical hardware and software issues
• Research questions/issues using available information and resources
• Identify and escalate situations requiring urgent attention
• Log all help desk interactions via computerized ticketing system (Team Support)
• Proactively help to build and maintain support infrastructure and documentation
• Share information with other team members on how problems or issues were solved
• Perform PayTrace product training and product demonstrations to end users
• Maintain constructive relationships with merchants and resellers

Client Services Representative

Client Services Manager

Client Services Coordinator II

Client Support Supervisor

Client Services Associate

Client Services Specialist