Outreach Worker – Community Supports Program

North Suffolk Community Services

Outreach Worker providing case management services for adults and children with mental health issues. Establishing relationships and assisting with resources in the Chelsea, MA community.

Posted 7/12/2026full-timeChelsea • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, crisis planning, and resource identification to support recovery in individuals facing mental health and substance abuse challenges. Proficient in conducting assessments and facilitating access to necessary services and entitlements.

Highest-signal resume keywords

Client Relationship ManagementCrisis PlanningOutreach ExperienceBilingual CommunicationRisk Assessment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Crisis PlanningRisk AssessmentBehavioral Health KnowledgeOutreach ExperienceResource Identification

Soft Skills

Interpersonal CommunicationEmpathyProblem-Solving

Certifications & Qualifications

Valid Mass Driver’s License

Industry Keywords

Mental HealthSubstance AbuseEntitlement ProgramsCommunity LiaisonClient Support

About the role

Key responsibilities & impact

Establish and maintain relationships with clients, providing contact and support.
Act as a liaison between service providers, community and the client while providing comprehensive initial assessment of need areas for all clients referred.
Conduct risk assessment with each client and formulate a crisis plan.
Assist individuals in scheduling and attending medical appointments, as well as accessing outpatient mental health treatment.
Assist individuals with official correspondence pertaining to insurance eligibility, social security and other entitlement programs.
Help the client identify and access appropriate resources to support the client’s recovery.

Requirements

What you’ll need

Education: Bachelor’s degree in a related field behavioral health field OR Two years of relevant work experience, OR Lived experience of homelessness, behavioral health conditions and/or justice involvement.
Experience: Previous outreach experience with populations with mental illness and/or substance abuse strongly preferred.
Skills: Must possess a valid Mass driver’s license and reliable transportation. Bilingual candidates strongly encouraged to apply! Please note bilingual ability on resume.

Benefits

Comp & perks

Paid Time Off – Two weeks’ Vacation per year (three weeks after 1 year of service)
12 Sick Days per year
11 Paid Holidays per year
Eligible employer for the Public Service Loan Forgiveness program
Health & Dental Insurance, with generous employer contribution
Employer Paid Life Insurance
403 (b) Retirement Plan with employer matching
Voluntary Short and Long Term Disability Insurance
Medical & Dependent Care Flexible Spending Accounts
Access to Credit Union Banking
Access to State Tuition Remission Program (Worksite Specific)
Employee Referral Bonus Program
Discounted Movie Tickets
Comprehensive Training Program
Internal Advancement Opportunities