Bilingual Customer Service Specialist I
CarringtonCrisp
Intake Associate, Bilingual – Spanish
North LA County Regional Center (NLACRC)
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $22 - $32 per hour
Job Level
JuniorMid-Level
About the role
- Gathers initial information related to request for eligibility and assist families with completion of intake application as needed.
- Conducts statewide searches for applicants to see if they have previously received services at any Regional Center.
- Creates initial inquiry or UCI and inputs and /or updates demographic information for applicants in Regional Center computer systems.
- Obtain and verify consents for services and records.
- Requests and distributes medical, school, mental health and other applicable records.
- Requests and or verifies additional information as needed to assist in determining eligibility.
- Answers phone calls and responds to emails and provides status updates to applicants, families, and other agencies (with consent).
- Requests case records from storage or other Regional Centers as needed.
- Documentation of all case activity in Regional Center computer systems.
- Participates in meetings and training sessions as requested.
- Performs administrative tasks as required.
Requirements
- Bachelor’s degree in a human/social services is required.
- Two years of related experience OR must be in, at minimum, your last semester of your Bachelor’s degree program in social work, education, child development, psychology, or a related field.
- Bilingual in English and Spanish.
- Excellent customer service on the telephone and/or in person.
- Accurate and rapid typing for input of data.
- Attention to detail.
- Ability to prioritize, respond to multiple tasks, requests, and processes and meet timelines.
- Review and present information obtained in a concise manner.
- Utilize ear/microphone piece and enter initial data in the computer.
- Developmental or related disabilities, social service provision, basic community resources, use of word processing, internet, and data entry.
- Position may require bilingual Spanish.
