Client Support Analyst
North Country Business Products
full-time
Posted on:
Location Type: Hybrid
Location: Minneapolis • Minnesota • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $23 per hour
Job Level
Mid-LevelSenior
About the role
- Provide a positive and friendly customer service experience
- Provide timely updates to the client regarding call status and resolution plan
- Perform a variety of software installations including remote technician, antivirus, POS software, and change of services (COS)
- Continuous improvement of client support service quality and efficiency
- Prioritize and quickly access customer information, history analysis, and research internal/external databases to identify and execute resolutions
- Working with and establishing rapport with vendors
Requirements
- Minimum of a two-year technical degree or equivalent experience in the POS, hospitality, grocery, or call center industries strongly preferred
- Proficiency with Microsoft Office and Outlook required
- Excellent communication, customer service, and data entry skills required
- Computer software and hardware knowledge preferred
- Network connectivity and related software experience preferred
- Experience in retail, grocery, or hospitality industries is a plus
Benefits
- Hybrid schedule available after training completion
- 100% Employee-Owned Technology Company
- Associate-ownership through ESOP
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
software installationsantivirusPOS softwarenetwork connectivitydata entrycomputer software knowledgecomputer hardware knowledge
Soft skills
customer servicecommunicationrapport buildingtimelinessproblem-solving
Certifications
two-year technical degree