The Senior Business Analyst enables NAPA’s Business Technology organization to deliver measurable outcomes by translating business needs into clear requirements, prioritizing work with stakeholders, and supporting execution across clinical, corporate, AI, and platform initiatives.
This role partners closely with technical teams and functional leaders to define problems, evaluate options, drive alignment on scope, and document success measures.
Once solutions are developed, the Senior Business Analyst supports change management activities, ensuring release notes are distributed, proactive communications are conveyed, and end user enablement takes place.
The position also provides limited operating support to the Head of Systems and AI focused on synthesis, coordination, follow up, and accountability for special projects across several technical teams.
Lead activities for high value cross-functional initiatives, facilitate workshops, document current/future state, define epics/user stories, and create acceptance criteria.
Support adherence to established SDLC processes and change controls by facilitating alignment, identifying gaps, and partnering with platform and system owners to promote consistent execution across teams and environments.
Develop executive ready summaries, decision logs, and status reporting. Ensure there is a shared understanding of scope, risks, and dependencies.
Support Business Technology teams in effective agile practices including backlog refinement, sprint planning, stand-ups, and retrospectives. Coach product owners and delivery teams toward pragmatic, outcome-focused execution.
Coordinate test plans, validate requirements with business owners, support training/change management, and ensure go-live success criteria are met.
Participate in retrospectives, identify recurring pain points, recommend process/system improvements, and partner with platform owners to drive optimization and measurable ROI benefits.
Maintain action/decision logs from leadership meetings, track follow-ups, and ensure commitments are resolved without becoming a bottleneck.

Requirements

Bachelor’s degree or equivalent experience
6+ years in business analysis, product operations, systems analysis, or process improvement roles
Significant experience operating in an Agile environment
Demonstrated experience gathering requirements, documenting workflows, writing user stories/acceptance criteria, and supporting UAT
Strong stakeholder management and executive communication skills with the ability to synthesize complex topics into clear options and recommendations
Significant facilitation and coaching skills including leading workshops, retrospectives, and cross-team planning sessions that drive alignment without formal authority
Familiarity with enterprise systems and integration concepts (e.g., APIs, data flows, identity/access) sufficient to ask the right questions and identify downstream impacts without being a hands-on engineer

Benefits

Paid Time Off
Health, life, vision, dental, disability, and AD&D insurance
Flexible Spending Accounts/Health Savings Accounts
401(k)
Leadership and professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

business analysisproduct operationssystems analysisprocess improvementrequirements gatheringworkflow documentationuser storiesacceptance criteriaUATAgile

Soft Skills

stakeholder managementexecutive communicationfacilitationcoachingworkshop leadershipcross-team planningsynthesis of complex topicsalignmentproblem-solvingchange management

Certifications

Bachelor's degree