North American Electric Reliability Corporation (NERC)

Senior Business Systems Analyst

North American Electric Reliability Corporation (NERC)

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $125,000 - $145,000 per year

Job Level

Senior

About the role

  • Conduct research and analysis to understand business technology needs and identify opportunities for improvement and assess impact of change.
  • Collaborate with technology users to identify and synthesize business systems requirements.
  • Create clear, concise, complete, and detailed business requirements documents, user stories / use cases, process maps, and functional and non-functional specifications to support system implementations.
  • Translate business needs into functional specifications useable by technology development and quality assurance teams.
  • Documents created should clearly illustrate the current and future states through epics, features, user stories, context diagrams, wire frames, workflow design, process /data flows and narratives, and object / data models.
  • Communicate requirements and system analysis artifacts to project teams, product teams, and business users.
  • Provide a requirements management plan that articulates the who, what, when, where and how requirements are identified, tracked, and managed.
  • Ensure all deliverables are of high quality through self-evaluations and co-worker reviews.
  • Create and foster relationships across the NERC and ERO organizations based on assigned departments or as necessary to ensure alignment with business unit strategies through the implementation of department dossiers.
  • Engage with business units to identify and analyze potential projects and initiatives, assessing their viability and strategic alignment with organizational goals, objectives and key priorities.
  • Lead the development of scope-level requirements and business case justifications, inclusive of cost benefit analysis.
  • Liaison between business and technical teams, ensuring effective communication and collaboration.
  • Partner with project managers, solution leads, the quality assurance team, and project sponsors to manage stakeholder expectations and provide regular updates on project progress.
  • Provide guidance and support to solution developers and testers throughout the project lifecycle.
  • Assist the project management team with strategies for system / feature adoption, communication, training and help materials.
  • Understand the applicable project methodology (i.e., Agile, Iterative, Scrum, Waterfall) to provide the project manager with level of effort, duration, and dependency information to define a project schedule.
  • Execute the roles and responsibilities that enable effective contribution to project planning and delivery.
  • Identify and analyze business problems and proposed solutions.
  • Collaborate with stakeholders to design and implement solutions that meet business needs while aligning with technology architecture.
  • Evaluate the impact of proposed solutions and recommend the best course of action. Plays a crucial role in documenting and communicating the problem, the solution, and implementation activities.
  • Identify areas for improvement in business processes and systems.
  • Collaborate with stakeholders to implement changes resulting in innovative capabilities, improved user experience, efficiency or effectiveness.
  • Assess the performance of implemented solutions and make recommendations for further improvement.

Requirements

  • Seven to ten years' experience with business systems analysis responsibilities
  • Goal oriented with strong critical thinking skills, curiosity, desire to learn, and passion to solve complex issues and problems
  • Bachelor’s degree in system analysis, business, computer science, information systems, or equivalent degree
  • Proven working experience performing business analysis inclusive of requirements solicitation, elaboration, synthesis and documentation, traceability matrices, user stories or use cases, functional and non-functional specifications, process flow and data/object model design.
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
  • Knowledge and experience with business information application support
  • Proficient in writing user guides and training materials for business applications
  • Desire and ability to work both independently and collaboratively with teams and to support multiple assignments concurrently
  • Strong interpersonal and communications skills: listening with purpose as well as written, live, and recorded communication
  • Proficient with office software (word processing, spreadsheet, presentation) and process and system design tools (Visio, Figma, or equivalent)
  • Comfortable working in an Agile-like, iterative-based project approach
  • Experience using six-sigma, TQM, or equivalent process efficiency design methodologies (preferred)
  • Certified Business Analysis Profession (CBAP) certification (preferred)
  • Cost benefit or return on investment (ROI) business analysis experience focusing on total cost of ownership (TCO) for IT-based systems (preferred)
  • Risk identification, mitigation, and trade-off experience (preferred)
  • Experience with Artificial Intelligence prompt engineering, model training and tuning, and/or language models (preferred).
Benefits
  • Reimbursement of travel expenses will be in accordance with the company’s travel and expense reimbursement policies
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business systems analysisrequirements solicitationrequirements elaborationrequirements documentationtraceability matricesuser storiesfunctional specificationsnon-functional specificationsprocess flow designdata/object model design
Soft Skills
critical thinkingcuriosityproblem solvingattention to detailinterpersonal skillscommunication skillscollaborationindependencegoal orientedability to support multiple assignments
Certifications
Certified Business Analysis Professional (CBAP)