North American Electric Reliability Corporation (NERC)

Systems Engineer

• Conduct research and analysis to understand business technology needs and identify opportunities for improvement and assess impact of change.
• Collaborate with technology users to identify and synthesize business systems requirements.
• Create clear, concise, complete, and detailed business requirements documents, user stories / use cases, process maps, and functional and non-functional specifications to support system implementations.
• Translate business needs into functional specifications useable by technology development and quality assurance teams.
• Documents created should clearly illustrate the current and future states through epics, features, user stories, context diagrams, wire frames, workflow design, process /data flows and narratives, and object / data models.
• Communicate requirements and system analysis artifacts to project teams, product teams, and business users.
• Provide a requirements management plan that articulates the who, what, when, where and how requirements are identified, tracked, and managed.
• Ensure all deliverables are of high quality through self-evaluations and co-worker reviews.
• Create and foster relationships across the NERC and ERO organizations based on assigned departments or as necessary to ensure alignment with business unit strategies through the implementation of department dossiers.
• Engage with business units to identify and analyze potential projects and initiatives, assessing their viability and strategic alignment with organizational goals, objectives and key priorities.
• Lead the development of scope-level requirements and business case justifications, inclusive of cost benefit analysis.
• Liaison between business and technical teams, ensuring effective communication and collaboration.
• Partner with project managers, solution leads, the quality assurance team, and project sponsors to manage stakeholder expectations and provide regular updates on project progress.
• Provide guidance and support to solution developers and testers throughout the project lifecycle.
• Assist the project management team with strategies for system / feature adoption, communication, training and help materials.
• Understand the applicable project methodology (i.e., Agile, Iterative, Scrum, Waterfall) to provide the project manager with level of effort, duration, and dependency information to define a project schedule.
• Execute the roles and responsibilities that enable effective contribution to project planning and delivery.
• Identify and analyze business problems and proposed solutions.
• Collaborate with stakeholders to design and implement solutions that meet business needs while aligning with technology architecture.
• Evaluate the impact of proposed solutions and recommend the best course of action. Plays a crucial role in documenting and communicating the problem, the solution, and implementation activities.
• Identify areas for improvement in business processes and systems.
• Collaborate with stakeholders to implement changes resulting in innovative capabilities, improved user experience, efficiency or effectiveness.
• Assess the performance of implemented solutions and make recommendations for further improvement.

Senior Business Systems Analyst