Customer Success Manager

Nortek Data Center Cooling

Coordinate customer success and maintain delivery schedules with internal teams and contractors. Drive operational excellence in a leading HVAC company focusing on sustainable solutions.

Posted 6/5/2026full-timeRemote • Oklahoma, Tennessee, Virginia, Wisconsin • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Coordinate closely with internal teams and customer contacts to maintain accurate, up-to-date delivery schedules, targeting 100% on-time delivery.
Lead weekly touchpoints with site general contractors, customer sourcing teams, and internal demand planning to ensure alignment.
Achieve 100% annual ship forecast accuracy by managing customer pull-in/push-out requests and collaborating with internal planning teams.
Ensure all customer orders are entered into the system and confirmed within 24 hours of receipt.
Gather and evaluate supply performance feedback from both the customer and internal site teams.
Develop and implement improvement plans to ensure consistently positive performance ratings, including “pass” results on all supplier performance assessments.
Partner with internal logistics and field support teams to coordinate delivery, commissioning, and hand-off activities, ensuring 100% on-time commissioning and customer readiness.
Prepare and deliver weekly account supply updates, including demand schedule changes, new order activity, and field delivery status.
Play a key role in quarterly business reviews with the customer, including presentation development, in-person delivery, and supporting the account coordinator with preparation and insights.

Requirements

What you’ll need

Bachelor’s degree in business or related field of study
Experience in customer success, project management, supply chain, order management, or a related operational role
Strong communication and relationship-building skills with both internal and external stakeholders
Ability to manage multiple priorities while maintaining accuracy and attention to detail
Analytical mindset with the ability to interpret data and identify trends or risks
Proficiency with order management systems, reporting tools, and standard business software.

Benefits

Comp & perks

Health, Dental, Vision, Life, STD, LTD, FSA, HAS
401(k) Plan with company contributions
Making NexGen Products - Cooling the World’s Ever Expanding Data Centers
Airconditioned work environment
Benefits start day one
401K match
First year, 4 weeks’ vacation (accrued)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementsupply chain managementorder managementdata analysisperformance assessment

Soft Skills

communication skillsrelationship-buildingattention to detailanalytical mindsetability to manage multiple priorities

Certifications

Bachelor’s degree in business