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Product Specialist
Norsk HydroSalesforce Product Specialist resolving tickets, managing data, reporting, and automations for Hydro’s aluminum and renewable energy businesses. Translating stakeholder needs into technical solutions and maintaining Salesforce documentation across European locations.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in user management, data management, and reporting within Salesforce environments, with a strong focus on translating business requirements into technical solutions. Proficient in creating documentation and performing testing while effectively engaging with stakeholders.
Highest-signal resume keywords
Salesforce Administrator CertificationUser ManagementData ManagementSales CloudMarketing Cloud Account Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ApexReportingFlowsData ManagementUser Management
Soft Skills
Excellent CommunicationInterpersonal SkillsAnalytical SkillsProblem-Solving SkillsTeam Collaboration
Tools & Technologies
ServiceNowSalesforce
Certifications & Qualifications
Salesforce Administrator Certification
Industry Keywords
Stakeholder EngagementTechnical SpecificationsUser ManualsTraining MaterialsTesting
Tech Stack
Tools & technologiesCloudServiceNow
About the role
Key responsibilities & impact- Work on assigned tickets and requests from start to end
- Engage stakeholders to understand business requirements
- Translate business requirements into technical solutions alongside Technical Specialists
- Handle tickets related to user management, data management, reporting, and automations
- Manage tickets in ServiceNow
- Perform recurring tasks such as updating currencies and sandbox refresh and seeding
- Stay up to date with the latest Salesforce releases
- Create and maintain technical specifications, user manuals, training materials, and other documentation
- Perform testing
Requirements
What you’ll need- Bachelor’s degree
- 3+ years of experience with user management, security, data management, reporting, and Flows
- Knowledge or understanding of Apex is appreciated
- Experience with Sales Cloud and Marketing Cloud Account Engagement
- Salesforce Administrator certification preferred
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
- Fluent in Dutch and English, verbally and in writing
Benefits
Comp & perks- Flexible work environment/home office
- Freedom to be creative and learn from experts
- Possibility to grow with the company
- Opportunity to gain new certificates
- Attractive benefit package
- Diverse, global teams
- Equal opportunities