Customer Service Representative

Norsk Hydro

Customer Service Representative managing client relationships and ensuring smooth order fulfillment in manufacturing. Acts as a liaison across sales, production, and logistics teams for order delivery.

Posted 7/30/2026full-timeSt.Augustine • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer relationship management and sales within a manufacturing environment, with a strong focus on order fulfillment, problem resolution, and continuous improvement. Proficient in utilizing systems like SAP and Microsoft Office to enhance operational efficiency and maintain high service quality standards.

Highest-signal resume keywords

Customer Relationship ManagementSales ProspectingSAP ProficiencyManufacturing ExperienceProblem Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales SkillsOrder FulfillmentMathematical CalculationsCustomer Account AdministrationTechnical Knowledge of Hydro Aluminum

Soft Skills

Attention to DetailAdaptabilityTeamworkOrganizational SkillsResults Oriented

Tools & Technologies

SAPMicrosoft OfficeCredit Portal

Industry Keywords

ManufacturingHealth and Safety PrinciplesOSHA StandardsCustomer ServiceCommercial Sales

About the role

Key responsibilities & impact

A detail-oriented and customer-focused professional responsible for managing client relationships
Ensuring a smooth order-to-delivery process within a manufacturing environment
Acts as a liaison between customers, production, sales, and logistics teams
Address inquiries, resolve issues, and ensure timely and accurate fulfillment of orders
Maintains a high level of product knowledge
Supports continuous improvement initiatives
Upholds service quality standards in a fast-paced, deadline-driven setting
Commercial sales/marketing
Assists Outside Sales in developing territory customer base
Sales prospecting
Fields incoming calls from existing and prospective customers
Utilizes sales skills to identify new opportunities
Profitability and price optimization
Uses market knowledge and sales skills to make pricing recommendations to management
Customer relationship building
Stays in contact with key customers to increase Hydro’s market share
Participates in customer visits
Customer account administration
Processes customer orders, credits, complaints, returns, and inquiries
Internal relationship building
Collaborates with department managers/representatives to plan and expedite customer requirements
Proactive problem identification/resolution
Stays abreast of account transactions
Proactively resolves internal and customer issues
Technical/Capability Knowledge specific to Hydro Aluminum
Assists in root cause and problem solving of customer quality concerns
All other duties assigned

Requirements

What you’ll need

Three years’ experience in sales or customer service-oriented role in manufacturing or similar environment
BA/BS degree strongly preferred - AA/AS degree or some formal education required - Equivalent work experience may substitute
Systems usage include: SAP, Microsoft Office, and Credit Portal
Knowledge specific to mathematical calculations
English (verbal and written) abilities at or above high school degree equivalent
Requires strong to intermediate computer knowledge
Demonstrated proficiency in organizing tasks, tracking deliverables, and maintaining accurate records
Proven ability to thrive in dynamic, high-pressure environments
History of effective teamwork across diverse organizational levels
Manufacturing experience preferred
Knowledge and understanding of health and safety principles & OSHA standards
Organized / Attention to detail/Adaptable to change
Results oriented and Willingness to learn
Ability to function successfully in a fast-paced, changing work environment
Work with limited supervision.
Demonstrated ability to work in and through teams, with all levels of the workforce

Benefits

Comp & perks

Medical, Rx, Dental, Disability, Life Insurance
Flexible Spending Accounts
Retirement Savings Plans with Company Match/Contributions
Education Assistance
Bonus Plan Eligibility
Parental Leave