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Customer Service Representative
Norsk HydroCustomer Service Representative at Hydro Extrusions managing customer inquiries and support. Processing orders, resolving complaints, and collaborating in a team environment.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
customer service experienceorder entrypricing verificationquotation preparationpurchase order requisitionsinventory processesplanning processesstrong math skills
Soft Skills
excellent communication skillshighly organizedself-starterdetail-orientedadaptable to changeteam collaboration
Tools & Technologies
Oracle P.O. managementMicrosoft OfficeExcelAS400
Certifications & Qualifications
High School diplomaGED
Industry Keywords
extrusionmanufacturing customer service
Tech Stack
Tools & technologiesOracle
About the role
Key responsibilities & impact- Process customer purchase orders, including order entry, acknowledgment, part setup, and pricing verification
- Manage customer accounts and handle communications via phone and email
- Adapt and provide support for additional accounts as needed
- Prepare quotations and follow up with customers
- Enter purchase order requisitions
- Report and resolve customer complaints
- Maintain organized files
- Collaborate effectively in a team environment
Requirements
What you’ll need- High School diploma or GED required
- Minimum of 2-3 years of customer service experience required
- Experience in extrusion or manufacturing customer service is desirable
- Familiarity with Oracle P.O. management is considered an asset
- Exposure to inventory and planning processes
- Strong computer skills, including proficiency in Microsoft Office and Excel
- Working knowledge of AS400 is an asset
- Excellent customer service and communication skills, both verbal and written
- Proficient in handling customer interactions via telephone and email
- Highly organized, self-starter, and detail-oriented
- Adaptable to change and able to thrive in a dynamic environment
- Strong math skills.
Benefits
Comp & perks- Medical, Rx, Dental, Disability, Life Insurance
- Flexible Spending Accounts
- Retirement Savings Plans with Company Match/Contributions
- Education Assistance
- Bonus Plan Eligibility
- Parental Leave