FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
IT Analyst, Global IT Support
Norsk HydroIT Analyst handling incident resolution and IT projects for Hydro's global support teams. Focused on IT infrastructure and application management in a manufacturing environment.
About the role
Key responsibilities & impact- Taking active part in incident resolution
- Working with global support teams to resolve both IT infrastructure and application related issues
- Installing or participating in installation of IT infrastructure components, applications, and any other relevant tools used at the location(s)
- Monitoring and maintaining location specific infrastructure and applications following standard operating procedures
- Take active part in location-specific and global IT projects
- Maintaining user accounts within the locally supported applications
- Acting as location representative of GBS IT professionals
- Taking part in IT change management flows
- Troubleshooting IT infrastructure incidents and application errors, diagnosing and solving hardware/software faults
- Maintaining the location(s) specific part of the active directory
- Follow global architecture-, security-, and operational standards and policies
- Maintaining location specific IT documentations within your area of responsibility
- Prioritizing work and operating with compliance of GBS IT Service Level Agreements
Requirements
What you’ll need- Min. 1-2 years work experience on the field of IT Infrastructure
- IT Technician qualification is a must; IT Engineer or equivalent is preferred
- Fluency both in the native language (German) of supported location(s) and in English is a must
- ITIL Certification (Education knowledge)
- Exposure to and understanding of a manufacturing environment (Soft skill)
- Experience in basic Vendor management processes (Soft skill)
Benefits
Comp & perks- Working at the world’s only fully integrated aluminum and leading renewable energy company
- Diverse, global teams
- We provide you the freedom to be creative and to learn from experts
- Possibility to grow with the company, gain new certificates
- Attractive benefit package
- Equal opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT infrastructureapplication troubleshootinghardware diagnosticssoftware diagnosticsactive directory managementincident resolutionIT change managementinstallation of IT componentsmonitoring IT systemsuser account management
Soft Skills
communicationprioritizationcollaborationproblem-solvingvendor managementadaptabilityteamworkattention to detailcustomer servicecompliance awareness
Certifications
IT Technician qualificationIT Engineer qualificationITIL Certification