Salary
💰 CA$26 - CA$33 per hour
Job Level
Mid-LevelSenior
About the role
- Enables children, youth, adults, seniors and families to develop skills, become engaged in the community, live healthy lifestyles and participate in recreation opportunities through direct program coordination and facilitation
- Accountable for delivery of programs and customer service under the guidance of the Supervisor, Recreation Services
- Facilitate and lead program activities such as sports, games, crafts, workshops, camps, skill/certification based courses, on-line programming and special events for all ages and abilities
- Complete quarterly/session program reports detailing program attendance, program successes and outcomes including recommendations for future or repeat programming
- Liaise with Recreation Coordinators to ensure programming is adapted to participant needs to support an inclusive environment
- Maintain program attendance records and statistics and assist with marketing existing and new programs
- Participate in the delivery of special events offered by Norfolk County
- Prepare and organize program plans for new or existing programs and ensure required equipment and supplies are available
- Purchase necessary supplies and equipment
- Liaise with community partners and interdepartmental divisions regarding community events/initiatives
- Provide on-site customer service during events and rentals
- Provide general administration including balancing daily cash and completing deposit reports, when applicable
- Provide front-line customer service at the Simcoe Recreation Centre Front Desk: respond to telephone and walk-in inquiries, process registrations, issue memberships, process requests for rentals and facility booking, handle complaints and provide information on upcoming events
- Serve as a liaison with participants and/or parents of participants, reinforcing Norfolk County’s customer service, diversity and inclusion
- Adhere to all Norfolk County policies and procedures and maintain positive relationships with fellow staff
- Participate in orientation, training sessions and seasonal program planning
- Assist with ongoing programs or Divisional projects and perform additional duties as assigned by the Supervisor
Requirements
- Grade 12, plus a minimum two-year diploma in Recreation, Physical Education or related discipline
- Over two up to and including three years of experience in a facilitative programming role
- Valid Ontario “G” driver’s licence and access to a reliable vehicle including the ability to provide a driver’s abstract when requested during the recruitment process
- Experience in a Municipal setting, working with pre-school, child, youth, adults and older adults preferred
- HIGH FIVE – Principles of Healthy Child Development
- HIGH FIVE Quest 2 Certification (considered an asset)
- HIGH FIVE – Principles of Healthy Child Development Trainer (considered an asset)
- HIGH FIVE – Principles of Healthy Aging (considered an asset)
- Standard First Aid and CPR “C” certification
- Computer expertise in Corporate Standard Software (MS Office applications)
- Knowledge of Recreation Management Software, preferably XPLOR/PerfectMind (considered an asset)
- Excellent oral and written communication skills
- Strong interpersonal, communication, time management, and problem solving skills
- Ability to work in a team environment and follow verbal and written instructions with minimal supervision
- Must be motivated and able to work outside in all weather; daytime, evening and weekend shifts required
- Awareness of safe work practices and basic understanding of the Occupational Health and Safety Act