Program Manager 1 – Talent Management and Learning Operations

Nordstrom

Program Manager 1 managing learning operations and talent management initiatives at Nordstrom. Overseeing program management, LMS governance, and continuous operational improvement.

Posted 7/24/2026full-timeSeattle • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $132,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in program management and learning operations, with a strong focus on LMS administration, governance, and operational improvement. Proficient in analyzing data to provide actionable insights and effective reporting for leadership.

Highest-signal resume keywords

Program ManagementLMS AdministrationWorkday LearningData AnalysisStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementLearning OperationsGovernance FrameworksContent CurationSystem AuditsOperational ImprovementMicrosoft Office SuiteSmartsheetData ReportingQuality Assurance

Soft Skills

Attention to DetailInfluencing SkillsInterpersonal CommunicationVerbal CommunicationWritten Communication

Tools & Technologies

Learning Management SystemWorkday Skills CloudThird-Party Learning Platforms

Industry Keywords

Retail ExperienceHospitality ExperienceTalent ManagementContinuous Improvement

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own the program management layer for learning operations — managing dependencies and sequencing across simultaneous workstreams, maintaining visibility into owners and timelines, surfacing conflicts, and driving initiatives to on-time, on-quality delivery
Own project management end-to-end for assigned TM&L projects, driving scope, plans, stakeholder alignment, and on-time delivery across learning operations, talent management, and broader TM&L priorities
Own learning catalog oversight, including product usage, content curation, category and skills-tagging standards, and quality — identifying underutilization or performance issues as needed
Own the LMS governance framework; overseeing system audits, gathering and documenting requirements for system enhancements, managing planning and testing cycles
Perform LMS administration, including course setup, deployment support, escalation support and troubleshooting for learning and certification programs, and other administration efforts as needed
Contribute to continuous operational improvement across TM&L by developing processes, tools, and templates that streamline how work gets done, drive consistency, and improve overall operational effectiveness across the function
Operationalize and maintain system requirements for job-required and general certifications in the system of record, partnering with HR Operations and Talent partners
Establish and maintain reporting on the health of TM&L operations by synthesizing data across LMS metrics to surface trends, risks, and improvement opportunities.

Requirements

What you’ll need

3+ years of experience in program management, learning operations, or a related field
Demonstrated ability to manage multiple concurrent projects with strong attention to detail
Demonstrated ability to build frameworks, governance models, or operational structures that others execute
Experience with LMS administration, governance, or system implementation; Workday Learning experience strongly preferred
Experience with third-party learning content platforms and/or Workday Skills Cloud
Proficiency with Microsoft Office Suite and project management tools such as Smartsheet or equivalent
Ability to analyze data and translate outputs into actionable insights and clear reporting for leadership audiences
Strong ability to influence, communicate effectively and tailor communication to the needs for varying audiences
Strong verbal, written, and interpersonal communication skills
Retail or hospitality industry experience a plus.

Benefits

Comp & perks

Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
This position may be eligible for performance-based incentives/bonuses.
Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.