Program Manager, Legal

Nordstrom

Program Manager supporting Legal Operations function at Nordstrom, managing legal and risk technology platforms and collaborating with cross-functional teams. Ensuring process improvement and tool adoption for efficiency.

Posted 6/6/2026full-timeSeattle • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $132,000 per yearWebsite

ATS Keywords

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Hard Skills

legal operationsprogram managementproject managementdata analysisreportingprocess improvementstandard operating proceduresknowledge base developmentsystem implementationintegration

Soft Skills

attention to detailcommunicationcollaborationanalytical skillsprioritizationproblem-solvingorganizational skillsadaptabilityleadershipinterpersonal skills

Tools & Technologies

OrigamiJIRAConfluenceM365 suiteSharePointfile share drivesCLM platformsmatter management systemse-billing softwarelegal AI technology

Industry Keywords

Risk Management Information System (RMIS)Legal departmentLegal technologyLegal operationsFinanceInsuranceprocess improvement initiativesself-serviceintake and triageproject tracking

About the role

Key responsibilities & impact

Manage the day-to-day administration and optimization of legal and risk technology platforms, including the Risk Management Information System (RMIS)
Support intake, triage, and tracking of Legal Operations requests and projects
Partner with Technology teams including Engineering, as well as Finance and Insurance, and outside vendors to coordinate system implementations, integrations, and process improvement initiatives
Own and maintain intranet sites such as SharePoint, file share drives and other Nordstrom tools
Drive program management, project management and knowledge base via JIRA and Confluence
Develop and maintain standard operating procedures, knowledge base content, and training materials to drive consistency and self-service across the Legal department

Requirements

What you’ll need

5+ years of experience in legal operations and/or program management
Proficiency with Origami (RMIS), JIRA, Confluence and M365 suite
Demonstrated ability to manage multiple concurrent projects and priorities with strong attention to detail
Experience working with legal and risk technology tools such as CLM platforms, matter management systems, e-billing software, and/or legal AI tech
Strong analytical skills with experience interpreting data and producing clear, concise reports or dashboards for non-technical audiences
Excellent verbal and written communication skills, with the ability to partner effectively across Legal, Finance, IT, and other business functions
A Bachelor's degree in Business, Operations, Legal Studies, or a related field.

Benefits

Comp & perks

Medical/Vision
Dental
Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
Performance-based incentives/bonuses
PTO accruals
Holidays