Customer Care Specialist 1

Nordstrom

Voice of Nordstrom customer service handling inquiries via phone contacts. Provide solutions and assist customers while working from home in a flexible schedule.

Posted 6/5/2026full-timeRemote • Nevada • 🇺🇸 United StatesJunior💰 $16 - $26 per hourWebsite

About the role

Key responsibilities & impact

Act as a Brand Ambassador for the Nordstrom company, providing world-class service to all Customers
Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone contacts
Provide Customers with critical service and product information, ensuring customer satisfaction via incoming phone contacts
Process orders and enter data into order entry system via incoming phone contacts
Track customer packages
Other duties as assigned

Requirements

What you’ll need

6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage
The ability to meet the Nordstrom and Nordstrom Customer CARE Work from Home Guidelines and expectations
Excellent communication skills
The ability to work in a fast-paced environment and demonstrate a high sense of urgency
Understanding of computer systems and troubleshooting issues with minimal assistance
Ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times
A quiet, distraction free, secure home workspace
The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership
Wired, high-speed Internet, Modem or Router w/ Ethernet Port – Thin client must connect directly ( No Cellular Based, Satellite Internet, or Wi-Fi)

Benefits

Comp & perks

Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
Performance-based incentives/bonuses
401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicetroubleshootingdata entryorder processing

Soft Skills

communicationurgencyflexibility