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Nordstrom

Senior Program Manager, Tech – Workforce Management

Nordstrom

. Consult internal partners on effective utilization of technology to support their processes .

Posted 5/21/2026full-timeSeattle • Washington • 🇺🇸 United StatesSenior💰 $142,000 - $220,500 per yearWebsite

About the role

Key responsibilities & impact
  • Consult internal partners on effective utilization of technology to support their processes
  • Support Workforce Management teams by enabling and optimizing Workday Scheduling and Labor Optimization tools
  • Partner with non-technical and technical stakeholders to support initiatives connected to artificial intelligence, including evaluating AI-driven tools and enabling responsible adoption across HR functions
  • Hold HR and Technology stakeholders accountable to design principles
  • Collaborate with technology teams and business leaders to enable core capabilities and deliver business value
  • Present demos, status updates and risk/mitigation strategies and communicate down the pyramid through VP level
  • Support key stakeholders through combined status updates of cross-organization programs/projects to drive process improvements and decision making
  • Manage stakeholder expectations while supporting governance and service delivery model
  • Define and evaluate tool needs with HR and non-HR groups to ensure efficiency in processes and data integrity across all systems
  • Own project intake & prioritization and roadmap execution for HR technology and analytics related initiatives
  • Own process design for system-related processes and ensure actionable & clear system requirements are gathered, user acceptance testing plans are developed, and successful roll outs of initiatives occur
  • Prioritize feature opportunities and develop backlog, supporting the roadmap
  • Deliver high-impact and complex programs by driving the intake of requests, defining, and analyzing requirements, and executing integrated plans across multiple teams
  • Engage with vendors to influence SaaS product roadmap
  • Benchmark with industry peers
  • Utilize research and usability sessions to validate feature design
  • Drive technical and non-technical root cause analysis for underperforming business KPIs
  • Manage special projects and perform other related duties as assigned

Requirements

What you’ll need
  • 5+ years of successful program, project, or product management experience with demonstrated successful delivery of SaaS solutions
  • 4+ years of HRIS and/or Workforce Scheduling & Labor Optimization tool experience in a large corporate environment
  • 3+ years of configuration-level Workday experience (HCM & Scheduling) preferred
  • Understanding of AI technologies and their application within HR, including evaluating and enabling responsible use of AI-driven tools and platforms
  • A proven track record of consistent and measurable delivery of large cross-functional and high-profile initiatives
  • Strong technical knowledge with experience managing technical initiatives that span several teams and functional areas
  • Familiarity with agile development frameworks and tools (e.g., Jira)
  • Strong analytical and problem-solving skills
  • Strong written and verbal communication skills with the ability to communicate effectively with employees across all organizational levels, including communicating with technical & non-technical audiences
  • Organizational and planning skills, including being able to work reliably and efficiently under demanding deadlines with minimal supervision and to self-manage projects.

Benefits

Comp & perks
  • Medical/Vision, Dental, Retirement and Paid Time Away
  • Life Insurance and Disability
  • Merchandise Discount and EAP Resources

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
program managementproject managementproduct managementSaaS solutionsHRISWorkdayconfigurationAI technologiesdata integrityuser acceptance testing
Soft Skills
analytical skillsproblem-solving skillswritten communicationverbal communicationorganizational skillsplanning skillsstakeholder managementcollaborationpresentation skillsself-management