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Tech Stack
Tools & technologiesAzureServiceNow
About the role
Key responsibilities & impact- Lead a large, talented team: Hire, mentor, and guide a large team of IT professionals, ensuring they have the tools and resources needed to succeed.
- Enhance our IT infrastructure: Use your expertise in Microsoft Intune and the Azure platform to manage and optimize our technology stack, ensuring seamless operations.
- Oversee Helpdesk operations: Take ownership of our IT Helpdesk, focusing on continuous improvement to enhance the user experience.
- Drive innovation with AI: Identify and implement AI technologies to enhance day-to-day operations and improve productivity.
- Serve as a strategic partner: Work closely with a wide array of business units, from marketing to engineering, to understand their unique technical needs and tailor support strategies that enable their success.
- Manage resources effectively: Oversee scheduling and resource allocation for your team to meet the demands of various business units while maintaining budgetary requirements.
- Manage our service platform: Leverage your experience with the ServiceNow platform to streamline service requests, incident management, and asset tracking.
Requirements
What you’ll need- A BA/BS in Computer Science or a closely related degree, or equivalent practical experience
- A minimum of 8 years of relevant work experience in IT operations
- Proven experience in managing and enhancing day-to-day operations through the implementation of AI technologies
- Extensive knowledge of Microsoft Intune and the Azure platform
- Demonstrable experience with IT Helpdesk operations, including a strong ability to understand and support technical needs across diverse user groups
- A track record of successfully leading large teams and managing resources efficiently under budgetary constraints
- Hands-on experience with the ServiceNow platform
- 5+ years of experience leading teams (preferred).
Benefits
Comp & perks- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Microsoft IntuneAzureAI technologiesIT Helpdesk operationsServiceNowresource allocationincident managementasset trackingbudget managementteam leadership
Soft Skills
mentoringguidingstrategic partnershipcommunicationproblem-solvingcollaborationcontinuous improvementuser experience enhancementschedulingadaptability
Certifications
BA/BS in Computer ScienceITIL certificationMicrosoft Certified: Azure AdministratorServiceNow Certified System AdministratorAI/ML certifications